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Submitting a ticket

Kyle25
Great Neighbour / Super Voisin

How do I submit a ticket for my cell not working in Mexico but I have a plan?

 

2 REPLIES 2

softech
Oracle
Oracle

@Kyle25 for service in Mexico, make sure you turn on Roaming Data on your phone 

If you still cannot connect, change the network mode to Manual and try manually connect to each of these networks, one of them should work:  AT&T, Telcel, Movistar

If still unable to get it working, ask PM CS agent to check 

Private message CS Agent at: 

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

BKNS27
Mayor / Maire

@Kyle25 

Make sure Roaming is enabled and manually connect to AT&T on your cellular settings.

You can contact a CS_Agent if it doesn’t work for help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

 

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