QR code

[Mum2]

Trying to download the QR code on my wife's phone and it won't work Do I need anew QR code 
Thanks 

[Mum2]

Sent them  MESSAGE 
Thanks for your help 

[Dunkman]

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@Mum2 wrote:

Yes new to Public Mobile 
I forgot to scan the QR code and I,mtrying to do it now 

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@Mum2 

As mentioned, check if the PM eSIM is already activated in the phone.  If not activated, then you will need to contact customer service agent to help complete activation.  It will take a few hours to respond. 

[hTideGnow]

hi @Mum2 

as said, you don't have to scan QR code.  when you used the PM app to subscribe, it installed the QR for you already

check and confirm first

if really not there, then submit ticket with PM agent

[Mum2]

Yes new to Public Mobile 
I forgot to scan the QR code and I,mtrying to do it now 

[hTideGnow]

hi @Mum2 

the esim probably installed already by the app and just not configured properly, so maybe you don't need to scan the QR code anymore

you might first make sure the old carrier sim is removed or disabled if it is an esim 

And Go to Settings-> Cellular or sim manager and make sure the Public Mobile esim is there and enabled (or Turn on this line option is enabled) and set as Primary. Then Reset Network Settings. 

In case you don't see a Publc Mobile esim there, check the Welcome email from PM and there is a QR code to scan and install the esim

If you still need further help,  ask support agent .  You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage          

[Dunkman]

@Mum2 

More details would be needed.  

Are you guys a new customer?  Activating new account and having issues with eSIM activation.

Or an existing customer? Switching phones? Adding eSIM?

[Handy1]

@Mum2  It’s possible the eSIM has already installed on the phone check the phone setting and set the public mobile eSIM to primary and remove old providers sim and reboot the phone or reset network settings . And if this is iPhone toggle on “ turn on this line “ and test again if still no luck ask support to help 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage