URGENT Identity theft

[matthewzhu]

I was drugged and my iphone is compromised. this person has access to all phone number and password face id. he turned off find my device i couldn't wipe the phone and he still has access to my phone and phone number.

i need help to regain access to my phone number, but the login to the account has 2fa of my compromised phone number and i couldn't login. please help

[slusagm · Accepted solution]

You need to message PM and try to get the access back first

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:     https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage