03-26-2026 08:13 PM
My subscription renews in a few days but I want to renew it today how do I renew my plan without changing it
03-26-2026 08:20 PM
you'd need to engage Customer Support if you really wanna renew your plan early. Click the orange chat bubble to start that process.
03-26-2026 08:20 PM
If you want to renew early, you need a Customer Service Agent to assist you.
You must create a ticket.
Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en
'Contact Us', and choose your topic.
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.