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Subscription renewal

Ctep
Great Neighbour / Super Voisin

My subscription renews in a few days but I want to renew it today how do I renew my plan without changing it 

2 REPLIES 2

hairbag1
Mayor / Maire

@Ctep 

you'd need to engage Customer Support if you really wanna renew your plan early. Click the orange chat bubble to start that process. 

Sansan
Mayor / Maire

If you want to renew early, you need a Customer Service Agent to assist you.

You must create a ticket.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

'Contact Us', and choose your topic.

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Need Help? Let's chat.