Started a 2 year subscription

[Cbee2]

I have a 2 year subscription and it's frozen why? I make my monthly payment and updated my payment card 

[hTideGnow]

hi @Cbee2 

some had the same issue, and look like you need PM agent to help and fix the issue on the system

 submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Sansan · Accepted solution]

Alot of people have complained that there automatic payments do fail from time to time. Have you signed into your account and verified that your last payment was debited successfully?

If it didn't,  you would need to make a payment to resume your services.