[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Can't Activate Sim - Stuck at Choose phone number.
I'm trying to activate a sim but can't go past step 2 where it asks to choose a phone number.Can't continue by selecting a new number or if I try porting, I'm stuck at Alternate number regex error.Tried several times in IE, Firefox and Safari. Tried ...
Resolved! No Service All Day
This morning my phone began showing No Service - Selected Network (Public Mobile). I have reset the phone, ensured it was not in Airplane Mode and even tried the SIM card in another unlocked phone. What's going on with my account? I can sign into My ...
Has anyone ever heard of Goophone?
Hi. Has anybody ever heard or seen the Goophone yet? Looks interesting
Waiting on my second SIM card
Hi! We're hoping to be new members soon. I ordered two SIM cards almost a month ago and received one in the mail shortly after. So I ordered another card 19 days ago but I still haven't received anything. I responded to the email given in my shipment...
I can't call anymore and I paid for the month
Hello, everyday I call with my phone witch is with public mobile and then today I tried to call, it just stopped working. Nobody can call me, and I can't call anybody. Why? Anyone can help me please? Thank you
Is the huawei mate 7 compatible with public mobile sim?
I have a huawei mate 7, specifications as following: Model number: HUWEI MT7-CL00Android version: 4.4.2EMUI version: EMUI 3.0Baseband version: CBP*.2,21.237.00.00.031 Is it compatible with public mobile sim? Thanks!
Inactivity and Explanation
So, I mean I don't know if any of you noticed, but if you did, THANKS? Anyways, I've been fairly inactive lately. I figure I owe it to the whole community to explain why. I'm currently enrolled in full-time studies at Humber College Trades Campus. I...
texting
Why am I getting the info ”Public Mobile here. Sorry, we do not offer text messaging outside of Canada at this time” if the number I am trying to reach is *******and this is a Canadian number for Canadian Tire Bank?
IT'S BEEN 3 DAYS: NO SERVICE, NOT CONNECTED TO NETWORK, NOT ABLE TO OPEN MOBILE NETWORK.....
This is LISA AGAIN PM. I want to stay current. I am at work in Uxbridge and since Sunday June 12th I was your new customer. My plan worked for two days Monday and Tuesday and Wednesday morning i woke to NO SERVICE, NOTCONNECTED TO NETWORK. I have nev...
Activate from outside Canada
Hi, everyone! I have a couple of phones with Videotron (unlocked), and I'm currently outside of the country. As my current provider doesn't offer suspensions, I'd like to transfer to Public Mobile as soon as possible ($$...). Can I activate the SIM ...
Resolved! No service?!
I'm in NB I woke up with no service, tried rebooting but still nothing, have had this service for over a year and plan didn't expire until the 25th,any ideas?
Resolved! Does GPS use data?
Almost all new phones have integrated GPS receivers these days.Most new phones (the better ones) also have integrated GPS transmitters.And the few new phones which do not have any dedicated GPS hardware can still mimic GPS functions, using the cellul...
Resolved! Order Simon Cards
I order my sim card last week but I realize I didn't get a confirmation email sent to my email last account so I can track my order. Is there any possible you can resend me the email confirmation please. Cause my wind service top up due date is this ...
Email Survey, anybody else get one?
Recent new porter, and I just got an email for a survey from PM, conducted by CICIC, for a chance to win a $100 prepaid card. This legit? Anybody else get one, is this just standard for all new customers?
NO SERVICE, NO SIM, NOT ABLE TO LOG INTO MY ACCOUNT, SEEMS LIKE I DON'T EXIST FOR PM
I am a new customer, I activated my SIM on Sunday June 12,2016. Since this morning I have no service and my SIM not reading. I am not able to check my mobile network because of the error my previous SIMIS NOT READING FROM ANOTHER COMAPNAY EITHER. My ...
Resolved! disable voicemail
Hi there, I just joined PM. My plan doesn't includes any voice. However when someone called my number , it goes to some voicemail, which I can't check it anyway. Is there any way I can disable the voicemail?I really don't want anyone think I will che...
Resolved! Account deactivation
Hello, Does anyone know for how long your account remains active if you don't add funds to your account and your cycle is over? Do you loose your number if your account is deactivated? Thanks
Resolved! blue tooth in my vehicle won't connect to public mobile
I have an i-phone five and am trying to connect it to my new car . I have downloaded all contacts and tried to call someone and it told me that it would not connect as no connection to public mobile. What do I do now?
Unable to send local text to certain numbers.
Hi! I'm fairly new to PM, just ported my number last week. I have a moto X, and whenever I try to send a text to particular numbers, I get the follwing response."Public Mobile here. Sorry we do not offer text messaging outside of Canada at this time....
Resolved! Private Messages - viewing and creating
Updated July 20/17.To view private messages that have been sent to you, locate the small envelope to the left of your avatar. Click it and your mail will be displayed. Normally the feature "email subscriptions for private messages" is automatically ...
Cannot make calls to local numbers
Myself Neel Vashi, a public mobile user. My number is 807-****-*****. I am facing a problem while making calls to local numbers. It says that I need long distance add-on on my phone to make a local call. I've faced this problem earlier about 3-4 mont...
Euro Cup anyone?
Hey Community, The Euro cup has arrived - interested to know if you're following?, who do you think will win?, and which team/country are you cheering for?
Can't make any credit card payment
Hello i have try to make a payment but its not working can somebody from public m help me
Resolved! how do I get my credit back?
Hi due to technical issues on your website last week i was unable to change my plan and i was wrongfully advised that i cannot take the 45$ 30 days plan with talk in province canada text and 1G data so they changed it for me to a no data plan. I have...
How do I contact Public Mobile to get new service?
I have Koodo, a phone and number and want to switch to Public Mobile, but want to talk to a real live human. Don't see any options to do this.I hate this forum, I want to talk to a live person.
Resolved! Xiaomi Redmi Note 3 Pro 4G
Hello Xiaomi users, I wanted to share some good news with all PM users. If you have used Xiaomi with Telus or PM before, you know you have to set to 3G as your preferred network. Yesterday, I noticed I couldn't get data working! Well, turns out I hav...
Public self serve
Hi, just want to let you guys know that PM self serve will put you on a $50 day plan instead of the 90 Day plan, but they take a lump some of money from you then every month they continue taking money, they need to fix this for me and all others they...
Eastlink goes live with wireless service in Sudbury, Ontario
Following its entry into Ontario with offering service in Timmins, Eastlink has successfully expanded to bring its wireless offering to Sudbury. See mobilesyrup ... and it has LTE! However, after reading some comments, it seems Eastlink doesn't hold ...
Resolved! I have a plan with 1G data each month, why they need me add-on?
My plan includes data usage 1G each month , but it seems that the 1G is for three months in total, not for each month. Why?
