Plan expired - change plan

[Danica_A]

@CS_Agent Can you please help me change my expired plan? Currently on a $35/mo plan which is inactive, and I'd like to change it to a $10/mo plan while traveling just so that I can keep my number. I need to do this by Dec 17th to avoid losing my number, but I don't want to pay for the more expensive plan as I'm not using it at all right now. 

[will13am]

Customers seem to have issues downgrading plans in this situation.  Being able to change plans in a suspended account doesn't seem to be 100% straightforward.

[popping · Accepted solution]

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@Anonymous wrote:

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@Danica_A wrote:

Thanks for your message, but it's not possible to change an expired plan myself. It's only possible to top up and pay for the existing expired plan. Other threads (and personal expderience) confirm that a moderator is needed to change an expired plan. 

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There was an announcement here a while ago saying that plan changes under suspension were do-able.

If you have sufficient funds (ie. Available Funds = $10) then you should be able to do the switch.

But maybe that has become dis-functional. Like a number of things around here. Where's that baling twine!?

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@Danica_A

Link to the announcement for change plan while suspended

https://productioncommunity.publicmobile.ca/t5/Announcements/Systems-Update-Ability-to-change-plan-while-in-suspend/m-p/282776#M19671

[Anonymous]

you need send a private message >> Click here 

In your message put it, please include.

- your Name 

- your account number ,if you have it 

- your phone number 

- your account, 4 digit PIN

- date of birth 

- Detailed explanation of specific change your plan

- them can help you a lot nice service Team

Waiting for Response, Community Moderators are available from:

Monday to Friday from 9am (EDT) to 9pm (EDT) Saturday and Sunday from 9am (EDT) to 7pm (EDT)

During business hours, we strive to answer all customer messages/inquiries as soon as possible. Usually, that is within an hour, but in peak periods, it could be as much as within 72 hours of receiving the message.

And be patient please

Good Luck

[Anonymous]

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@Danica_A wrote:

Thanks for your message, but it's not possible to change an expired plan myself. It's only possible to top up and pay for the existing expired plan. Other threads (and personal expderience) confirm that a moderator is needed to change an expired plan. 

---

There was an announcement here a while ago saying that plan changes under suspension were do-able.

If you have sufficient funds (ie. Available Funds = $10) then you should be able to do the switch.

But maybe that has become dis-functional. Like a number of things around here. Where's that baling twine!?

[Danica_A]

Thanks for your message, but it's not possible to change an expired plan myself. It's only possible to top up and pay for the existing expired plan. Other threads (and personal expderience) confirm that a moderator is needed to change an expired plan. 

[hairbag1]

Log into My Account, click on Change Plan. Make your selection. Good luck.