Access to Public Mobile account

[Mark5912]

was asked for and provided verification via email; then asked for verification via a phone number that isn't mine...how to proceed?

[hTideGnow]

hi @Mark5912 if you never login My Account after your activated, the verification via SMS is needed, but just need to do that onve and after that,  you can use email or SMS to get the 2fa code.   Do you have your phone around and can you do that?

if you cannot get the code via SMS for whatever reason<l, ask PM support for help , you can submit by direct message:        https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Chalupa_Batman]

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@Mark5912 wrote:

was asked for and provided verification via email; then asked for verification via a phone number that isn't mine...how to proceed?

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Hello @Mark5912 

Can you log into your account? If so, go to this link and change the number the code goes to.

https://eversafe.id.telus.com/user/selfservemenu

If you can't get into your account, click on Didn't Get Code and send to your email. That should get you in. If you don't have that option, reach out to a CS Agent to resolve.

You can submit  ticket by direct message:  

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage