@F_Rance wrote:
Was changed for both plans, no credit showing for the one removed.
Hello @F_Rance
When you signed up, THAT was the plan you were supposed to have. Since you switched to a different plan, YOU chose to do that meaning that you forfeited your original plan you paid for and the money you paid it with. You can reach out to a CS Agent to see if they are willing to credit you. But I can't say for sure they will.
You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
