Activation error

[RandyIB]

Recent subscription. Can’t receive texts, initially only sms but now iMessages don’t come through either. I know it’s an activation issue as have tried the sim in other phones and the issue persists. What to do? Want to deactivate and reactivate but no way of doing this? Help, please!

[softech]

@RandyIB can you recieve incoming calls?

If you can receive incoming calls and just problem with SMS or iMessage, try to re-register iMessage.  You will first need to remove the phone number from the Settings and reboot the phone.  After that, go back to manually enter the phone number in the Settings to re-register iMessage 

If you cannot even receive incoming calls , then it is an issue with the port and you will need CS agent to check