my community messaging

[Anonymous]

my community messaging is in my husband account and for this reason he has no access to his messages.

WORSE: I cannot open my account and PM login page does not recognize either my email or phone number.

It goes on since last Wednesday (first contact with CSA).

FIXING THE PROBLEM CREATED MORE PROBLEMS!!!!!!!!!!!!!!!

Does somebody read these messages?

To add something to this: PURE INCOMPETENCE!

[Anonymous]

CUSTOMER SERVICE MESSED THIS A ONLY CUSTOMER SERVICE CAN FIX IT!

WE (MYSELF AND MY HUSBAND) EXPERIENCED SERIOUS INCOMPETENCE!

[Phil_Adelphus]

@Anonymous   Try logging in from separate devices for each account (if you  haven't already), or at least clearing the cache and using incognito/private mode on a browser between account viewing.  Just wondering if the log in doesn't clear the previous log in each time, which has happened.  Just to add, no, customer support do not typically read these messages, only customers like you.

[ORNGNBLK]

@Anonymous   sorry to hear of your troubles. I can only assume that you opened a ticket using the orange chat bubble on the bottom right of the screen?  and have not gotten anywhere?  If so, perhaps you can move on to a direct message to a CS_Agent to hopefully find a resolution. links below. We are just customers here, and only trying to help.

Chat bot bubble link:

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

CS_Agent message link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437