E Sim activation issues

[Sethusts]

Hi Community,

I needed help regarding Esim activation as my previous provider was Rogers. For porting the no i said yes to everything, but i was doing it from the other device so i think accidentally the Esim got activated on my other device. But during the initial process i ididnt provide any wrong info. If i get a new QR code link with ESim activation. Also i got notification from Public Mobile my no was successfully ported. So what are my options ? My no is already ported from Rogers but my Esim is not activated 

[Sethusts]

I already sent the details few hours ago, waiting for a response asap to resolve it.

[CS_Agent]

Hi there,

I truly hope you're having a pleasant day! My name is Jean and I'm here to support you in any way I can.

Thank you for reaching out and for your patience as we manage a high volume of requests. 

To look up your account details and assist you more efficiently, could you please share :



- Your full name

- Your email address

- Your Public Mobile phone number

- Your Public Mobile account number

- The last four digits of the credit card on file

- Your full billing address




Please be assured that I'm fully committed to resolving this matter for you as quickly as possible. Your satisfaction is incredibly important to me, and I'll be with you every step of the way.

Kind regards,

Jean

Public Mobile Customer Support

Please note: This is not a Live Chat. We strive to provide an answer as fast as possible; however, it might take a while until you receive one.

Important: For your privacy and security, please do not reply directly to this email. Instead, kindly log in to the Community and send a private message to continue our conversation.

 

[Sethusts]

I already have the no ported from Roger’s to Public mobile on my actual device telling me to say my no was ported, but because I was doing the installation from my phone the ESIM got installed in my phone instead of my wife’s ported no. I also got confirmation from Rogers stating my no is already ported. Finding solutions 

[slusagm]

you will have to open ticket and ask PM directly

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 
       

[Sethusts]

Unfortunately i deleted the Esim on the wrong device, can i get a new link to port my Rogers no which is already ported to the actual device. 

[hTideGnow]

hi @Sethusts 

it's ok the esim installed on the wrong device.  First, make sure that esim is active on that "wrong" device.  You need that working so you can receive text in the next step

install PM app on the right device.  Login the app.  PM will send you a text and you will receive that in the "wrong" device.  After you are logged in PM app on the right device, go to Account, Puchase Sim card and choose eSIM and pay to install the eSIM on that right device

but if you cannot login to buy the esim back on the right device, you will need PM agent to help.

 you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage