Phone uses data when on wifi

[Jan8888]

Twice now I have used all my data before my monthly payment is due.  The first time it could have been true because I was not on wifi a lot.  The second time there is no way I used all my data as I was on wifi most of the time.

This has never happened to me before and I've been on PM for 4 years  

Does anyone know why this is happening all of a sudden? 

Thanks

[hTideGnow]

hi @Jan8888 

it could be a phone issue.  Phones these days have the option to automatically use Mobile Data when wifi is weak.  Check your phone's mobile data usage and see if it recorded the data used (honest, it is easier to check that if you are using Android)

or if you like PM agent to confirm, submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

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