Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I’m trying to transfer my phone number from Freedom mobile to Public Mobile and I accidentally deleted my Freedom mobile eSIM before the transfer was complete so I wasn’t able to authorize the text message.. Freedom told me all I have to do is contac...
How can we speak to someone I don’t know my old imei and my porting isn’t fknished
Trying to port from Koodo Postpaid and activate PM at the same time.Got an error "Subscription Not Activated" and to contact an Agent, which I did.But is this a porting issue or a PM activation issue? It feels like it might be the latter (like, did I...
I bought 40$ in top up cards I am trying to subscribe and I don't have a bank account with money in it right now. Please help
Recently switched to PM and followed all the prompts for an eSIM. I can no longer send/recieve SSM or text messages and cannot access the 6-digit activation code. Please help.
Created an account yesterday, was on an esim.with Fido, setup with esim on Public.I have outgoing calls and internet but no incoming. I don't have access to my old sms or number because esim was replaced disabling the old.I can't login to my public ...
did not arrive my sim card after processed all the payment to fullfil the cost of sim and subscription
Hi there I just purchased a plan with eSIM. I have a Sony Xperia 5 IV,When I purchased the plan I typed in my IMEI number, the Public Mobile website confirmed that my device is eSIM compatible. However, after trying to activate my account it says tha...
I am currently have a plan with fido but I am planning to move into PM. I just found out my plan was a tablet plan and it did not have any ability to text or call. I was wondering if it was possible to still port this tablet plan to PM and turn it in...
I'm trying to switch my number over from Bell to PM and it seems like everything else is working except for incoming calls. I received the transfer request message from Bell and approved it and took out my Bell SIM card to see if things were working....
When are the important issues going to be resolved? I cannot in good faith recommend PM to anyone I know with payment, text and activation issues still ongoing. As well there is now long wait times for help. One friend regrets activating with PM when...
Hi all,I just transferred my number over from Rogers to PM and now I can't send or receive texts. I have no problem making or receiving phone calls but for whatever reason I can't send or receive texts. My iMessage and FaceTime also are unable to be ...
I started the process to do the eSIM transfer from Rogers to PM. But I panicked that I would lose my images, etc. So downloaded that to my computer and in doing so, the page to complete disappeared. I went to my email and scanned the QR code and got ...
My wife and I switched to Public at the same time a month ago and she is still having issues transferring her phone number. We both came from the same carrier and went through the process and the same time; I’m stumped on why she is having issue but ...
I can't activate a new SIMIt kept giving me the error below for days now.Can you help?WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)Try Again
I recently signed up for public mobile and transferred over my number from another carrier. Data and calling is working but I can not send or receive SMS texts.Notably a step in activating my account with public mobile is verifying my phone number th...
Hi everyone, I'm incredibly frustrated as I wanted to move over from Fido to Public, having heard great things. I was able to complete all steps for pre-activation UP UNTIL I was asked to "Scan this QR code to quickly download the app and finalize yo...
I inserted the SIM into the phone prior to the transfer being completed now cannot get my phone to work
iPhone 14just bought the plan yesterday and didn’t realize I can’t revive or send text messagesalso didn’t get the 10$ referral code on my account
Please help
I just signed up for an account last night. I can make calls, but cannot receive calls or texts.
I have been trying last 3 days process a payment to subscribe as new customer I have also bought a new sim card and its not working . i have used Visa , master card different cards with right addresses and zip codes and its failing to validate card s...
Can’t send/receive texts
Hey, new hereTried registration of SIM and then port to PM. It’s showing invalid sim. Pls help!
I subscribed Public Mobile and Transported my Number and it worked for 2 days after which my transported number is gone and a new number is assigned by Public Mobile, I dont need a new number, need help.
Moved over from Bell. During the transfer, I had a temp phone number for short time. Unfortunately, that temp phone number is stuck in my iPhone settings (impacting my iMessage and Facetime). I'm doing a lot of Googling and can't see a way to ...
Tried to activate a new service, and the App says I need to contact a support agent to port a number from Koodo. It asks me to login, then shows a blank screen, with the word "Done" in the top-right corner. Nothing else. So tried it through the websi...
I am getting an error saying that I don't have a valid canadian phone number when I enter my sasktel phone number to transfer. Any way to fix this?
I’ve tried transferring my phone number like the help articles have said, but it’s just not working. I’m not able to get phone calls, and most of the text messages because of this.
@CS_Agent hi. I bought. Esim with public mobile first i install it. But the internet was not working so i delete it. And now i cant install it again can you help me reste my account please
