cancel
Showing results for 
Search instead for 
Did you mean: 

Someone has stole my phone number and access to my account

Kendra7
Great Neighbour / Super Voisin
 
2 REPLIES 2

BKNS27
Mayor / Maire

@Kendra7 

If you are sure you have been SIM swapped. I would suggest you login to your phone account (Eg. Apple ID or Samsung account etc) and change your password. Also check with your back of any strange withdrawals.

hTideGnow
Mayor / Maire

HI @Kendra7 

how you find out? you sure they access your My Account?

can you still login ? if you can, change the password first, and decide what to do after.  Maybe put your account to Lost/Stolen

if you cannot login now, then message PM support immediately for help:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

Need Help? Let's chat.