2 weeks ago
I've noticed my phone is dropping the network and when before the extact same area was fine this morning. Internet data 100 mbs and now like yesterday its less then 1 mb. I live in ontario.
a week ago
It's back to normal again. Thanks
2 weeks ago
I'll just wait and see if sorts itself out. My sister is fido I'm going to have her run a speed test and see the signal strength.
2 weeks ago
that's outside in my backyard. Internet should be alot faster. I have 4 bars signal strength is 108dbm
2 weeks ago
this is 5 mins from my home. Usually it's tne same
2 weeks ago
2 weeks ago
@Chriss_dale Your screenshot says "Phone Type - GSM", exactly what model of Samsung do you have?
2 weeks ago
2 weeks ago
@Chriss_dale You posted another thread about this yesterday, here it is for continuity
https://productioncommunity.publicmobile.ca/t5/Get-Support/Service-slow/td-p/1258113
2 weeks ago
I did that yesterday. I have a samsung. It's weird because it's normal some parts of the day. When I go into town this morning I'll see what service amd speed I have.
2 weeks ago
@Chriss_dale sounds like a network issue. But what phones you two have? Try Reset All Networks on your phone first. Also try to swap the sim cards and phones and test. Putting the sim cards in another phones could force a sim re-provision and might resolve your problem
2 weeks ago
Recently I've noticed my cell service dropping multiple times a day and internet speed it slow but it goes back and forth from good to bad and my mother has telus and her phone does the same thing. I live in Southern ontario.
2 weeks ago
@Chriss_dale Also my moms phone is with telus and it's the same thing. Which is owned by bell I believe
Public Mobile is owned by Telus but Telus is not owned by Bell although they do share some towers. My PM connection (Ontario) is fine but trying to log in to a bank about an hour ago resulted in the 2FA timing out for some reason so I wonder if there is a slow down somewhere.
2 weeks ago
@Chriss_dale have a look at the Telus outage map for your location, could be some interruptions.
Telus Outage Map
https://istheservicedowncanada.com/status/telus/map
TELUS Service Status
https://www.telus.com/en/qc/outages
Have you tried rebooting your phone? Something else you can try is selecting to connect to 3G only
2 weeks ago
HI @Chriss_dale
Try Reset All networks on the phone first
and what Network mode you are using now? Try 4G and 5G and check if any better
2 weeks ago
Also my moms phone is with telus and it's the same thing. Which is owned by bell I believe.