yesterday
I have an active sim in my phone that is currently in use.
I received messages to update my credit card information as my card was expiring.
When I tried to login my email address was not recognized.
I was prompted to setup a new account.
I started to do so, however when I entered my sim card number, it says that it is already active.
I am out of ideas.
Please help!
yesterday
The email address is somehow no longer linked to my phone number. I have tried submitting a ticket through the nightmare chatbot system, only to be sent in a never ending loop between the community forums, help pages, and contact us links that go nowhere...
Thanks
Steven
yesterday
@Steve051720 wrote:I need help with my account.
Please contact me ASAP as I do not want to be without service.
The above isn't how Public Mobile customer support agent are contacted. A ticket must be opened.
yesterday
@BKNS27 wrote:Login to your account on the PM app then on the Payment tab>Update Card Information.
If you are having issues login on the app or website. You will need the assistance of a CS_Agent to help you login.
The customer has already stated that logging in isn't working.
yesterday
I need help with my account.
Please contact me ASAP as I do not want to be without service.
Thank you
Steven
yesterday
Login to your account on the PM app then on the Payment tab>Update Card Information.
If you are having issues login on the app or website. You will need the assistance of a CS_Agent to help you login.
yesterday
@Steve051720 wrote:I have an active sim in my phone that is currently in use.
I received messages to update my credit card information as my card was expiring.
When I tried to login my email address was not recognized.
I was prompted to setup a new account.
I started to do so, however when I entered my sim card number, it says that it is already active.
Please do not open another Public Mobile account. This will end up costing more as it will open a second Public Mobile account and a second plan. As for it not accepting the SIM card number, these cannot be reused, but that's actually a good thing as you don't want a second account. Please open a ticket to contact a Public Mobile customer support agent. https://widget.telus.tiia.ai/publicmobile/publicmobile.html