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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11098 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22046 Views
  • 181 replies
  • 24 Bravos

Resolved! Correspondence

Where/How do I access my previous online  email/correspondence ??

rjw1 by Good Citizen / Bon Citoyen
  • 93 Views
  • 3 replies
  • 0 Bravos

$34 Canada/US Plan Removed?

EDIT: Support was able to resolve the issue.Hi, I recently switched to the $34/month 50gb Canda/US Data and unlimited Canada/US minutes plan. Below is the screenshot of the specific plan I switched to (expired Mar 4). For some reason, when I check my...

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NeelM by Great Neighbour / Super Voisin
  • 222 Views
  • 4 replies
  • 0 Bravos

Resolved! Can't Log in

I was having an issue being locked out of both the community and public mobile accounts so I changed my email address and was finally able to log into the community. Can you update my email address so I can log in to public mobile? 

Checka223 by Good Citizen / Bon Citoyen
  • 98 Views
  • 2 replies
  • 0 Bravos

Resolved! Cannot receive SMS

Hi,I ported my number from a internet phone service (voip.ms) to Public Mobile last night and now when it asks me for full access, it requires me to receive an SMS to complete verification. Issue is that my previous service with voip.ms didn't let me...

Gosu by Great Neighbour / Super Voisin
  • 185 Views
  • 8 replies
  • 0 Bravos

Account access

B4 I completed the setup my phone was drowned. Cant access my account because i cant get my otc. Any suggestions?

J86 by Great Neighbour / Super Voisin
  • 58 Views
  • 2 replies
  • 0 Bravos

Resolved! App won't let me log out?

Hey y'all - I am currently experiencing an issue with the app - it won't let me log out.Would the best bet is to just delete and re-install the app?It just puts me on this animation for a long time (Internet isn't the issue speed plan is on 500mbps o...

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fixin by Town Hero / Héro de la Ville
  • 138 Views
  • 6 replies
  • 0 Bravos

New Sim card for a new phone

I pay for my sister's phone and recently got her a new  phone. She lives far away and I don't have access to the old SIM. I  got a new SIM for the new phone but the old SIM is still working in her old phone. Can anyone help me figure out how to proce...

Susieqtb by Great Neighbour / Super Voisin
  • 86 Views
  • 4 replies
  • 0 Bravos

locked out

Im locked out of both mine and my sons accounts for over a year now!!! cant reset passwords anything and ive been trying everything, I cant change plans or payment options or anything! ive been a customer for over 15 years and have 4 seperate subscri...

chris_mezin by Great Neighbour / Super Voisin
  • 68 Views
  • 2 replies
  • 0 Bravos

Access error message

Electronic help is NOT helpful. Just takes me in circles for hours wasted was not able to get here for a long time either.  The system acknowledges My identity is correct but error message stops access to account.

Barneysvan by Great Neighbour / Super Voisin
  • 36 Views
  • 1 replies
  • 0 Bravos

Setup new account with email that got locked out permenantly.

Long Story short,  I created a 2nd email to open an account (not the one I'm currently writing from)Before I could activate the sim,  that email account was locked out (some Gmail policy about multiple accounts)So I've paid for the first month of sub...

rizacks by Great Neighbour / Super Voisin
  • 62 Views
  • 3 replies
  • 0 Bravos

account locked out

Hi I have two PM accounts , one of the accounts is locked out , unable to get support I need a way to unlock the account.please help me

para1v by Good Citizen / Bon Citoyen
  • 51 Views
  • 3 replies
  • 0 Bravos

Not able to receive confirmation code

Hello folks, I recently ported my wife's number from Fido to PB and everything worked like a charm however, when I try to login to the PM app it tries to send me a MFA code to her number via text message and she doesn't get it.I can send her text mes...

RafaelMacedo by Great Neighbour / Super Voisin
  • 65 Views
  • 3 replies
  • 0 Bravos

stop subscription

Online application made but e-sim connection never accomplished. First monthly payment for service not received has been applied to credit card. I want all personal info given to Public Mobil on their online form destroyed and I would like my payment...

DE2of2 by Great Neighbour / Super Voisin
  • 57 Views
  • 3 replies
  • 0 Bravos

My Account problems

Hi, I couldn't log in to my account using my original email and lots of posts suggested trying a different browser, trying incognito, resetting passwords, etc. I've tried all of that and have even tried "forgot my email" but never got a code in any e...

Equus by Great Neighbour / Super Voisin
  • 64 Views
  • 2 replies
  • 0 Bravos

account locked out

my wife Pm account locked out , waited more than 6 hours, still the sameplease help me to  fix this issue 

para1v by Good Citizen / Bon Citoyen
  • 72 Views
  • 2 replies
  • 0 Bravos

Forbidden A1 and App Can't Log In

Hello, I just got both of my family phones set up and one SIM worked seamlessly. The second account encounters "Forbidden A1" on the site and the app login constantly resets when trying to log in. Attempting login to that account on other devices doe...

Colio by Great Neighbour / Super Voisin
  • 84 Views
  • 3 replies
  • 0 Bravos

Resolved! New home address not recognized

We are in our new home - just finished building - we are with Canada Post and are all official.But the change address section of the user profile is not letting me edit my address. It cannot be used / recognized ... Help ?

wolfcruise1 by Great Neighbour / Super Voisin
  • 105 Views
  • 4 replies
  • 1 Bravos

Resolved! New phone number request?

So i just got this phone a few weeks ago and every day I'm getting scammers calling me 3-5+ times a day and they won't stop. How do I go about asking for a new phone number?

codyk by Great Neighbour / Super Voisin
  • 164 Views
  • 7 replies
  • 1 Bravos

Log in Email

I have 2 accounts for 2 kids and neither can remember the email address used to create the account. We have been unable to get into the accounts for years and I have not been able to get an answer as to how I can get in and upgrade package. We click ...

Lor12 by Great Neighbour / Super Voisin
  • 155 Views
  • 7 replies
  • 1 Bravos

Does "Change plan on renewal" ever work?

When the $34/m 50GB CAN-US plan was made available to existing subscribers at the end of Feb or early March (cant remember which), I selected to opt in at my next billing cycle.My next billing cycle commences in a few days, so I figured I'd log in to...

Mechecor by Good Citizen / Bon Citoyen
  • 198 Views
  • 7 replies
  • 0 Bravos

Access to my account

When I try to access my account it wants me to finalize activation which was already done 2 days ago.  I have tried everything that was suggested, including clearing cookies bit I believe that the problem is at Public's end.  I am unable to correvct ...

Ilovecards by Great Neighbour / Super Voisin
  • 79 Views
  • 2 replies
  • 0 Bravos

Unable to access account

I can't access my account. Email and password are correct. Have even done reset. Still can't login. Just loads an error page or blanks out and starts the circle to nowhere again.

Kels06 by Great Neighbour / Super Voisin
  • 87 Views
  • 2 replies
  • 0 Bravos

Re-activating my number

Hi, I had a phone number activated from Public mobile. I stopped using for awhile and its now deactivated.I am looking to get back the same number again, however, when I tried to login to my account with new interface, its now asking for email instea...

Annnsh5 by Great Neighbour / Super Voisin
  • 68 Views
  • 3 replies
  • 0 Bravos

Payment/cards

I registered a new dd card in November.The account says next payment due April 12Today I got a text prompting me to pay now as my auto debit has an issue......so I reentered the card info Am I missing something here ?

ScottyKen by Great Neighbour / Super Voisin
  • 71 Views
  • 3 replies
  • 0 Bravos

Resolved! Does usage history work in self service?

I am trying to look at my usage history for the last 90 days in self service to try and find a number I called in January. It only takes my back to February. Can anyone confirm that self service is working for usage history going back 90 days.

New Client

Hello, I just transfer my phone number to public mobile  with success but I cannot use the service. I already paid for the plan but I am receiving information stating that I need to pay again to activate the account. Also I cannot log in on my accoun...

CarylSantos8 by Great Neighbour / Super Voisin
  • 66 Views
  • 2 replies
  • 0 Bravos

Resolved! Didn't received my SIM card yet

Hello,I have purchased the SIM card but haven't recieved it yet. Is there a timeline or tracking of when can I expect a SIM card?Thank you

Himanshu21 by Great Neighbour / Super Voisin
  • 74 Views
  • 3 replies
  • 0 Bravos
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