Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
@CS_Agent. Can you please reset my Account Verification process. I can receive the email confirmation code, but not the code that is being sent by SMS. When it first happened I deleted the eSIM from my old service provider as there were two active...
I keep getting told I am locked out. The first time I attempted to login I was told I tried too many times and I was locked out for an hour. I waited and tried again and same thing. I tried the forgot email and forgot password but it doesn’t work , a...
I need my account number in order to complete the porting of my number to Virgin mobile
Hi! Fam, My daughter is traveling outside the country for 3 months (her summer break) can she put her account on suspending/holding while she is away?? What options does she have please?? Thank you
Hi there,I am trying to access my account, but it keeps sending a verification code to a phone number I no longer have. Of course the chat keeps telling me to login to change it, but it cannot be done as it keeps sending the code to a non-existent ph...
I am able to log in, however, once logged in my only 2 choices are to go back to log in page or to resume activation. When I resume activation I get an error page of error(XXX)
clicking my account but the page won't open
I can not access my accountCan Someone please help me..this has been affecting my work today, as I need to authticate via receiving a call
I am trying to set up my new phone with the SIM card they sent me and when i try to logon i have been getting this message, so i am unable to logon
I am now a member of Public Mobile - the phone does work for outgoing calls, and it does say Public Mobile on the top right of my phone screen. PROBLEM: my previous carrier, virgin mobile, still has a voicemail on my number and it is intercepting all...
Hello I need urgent assistance.My account is not providing me access to my subscription information. I have to upgrade to include calls and texts from the US by COB Wednesday and unable to access it. I also want to check my subscription - as apparen...
I've created 3 accounts on public mobile using the same email on separate occasions so it looks like I only have access to 1. I need access to the other 2 as well but I'm unable to reset either of them.
Hi there,I am unable to get past the log in page. It keeps asking me to "resume activation" or "return to log in". When I click resume activation, it gets me to an error page error code xxxx. If I return to log in - just loops me around to the sam...
My account expired. Old card does not work trying to register new working card. System says cannot process at this time please try again later. Not good because need this phone for work. uhg. Please help.
Hi, I'm in need of a Bill Statement as proof of address
I just switched yesterday, I can call using my cell phone, but I can not receive or send texts. Because of this, I can not receive my access code for conformation to access my account through text. Can any one help?
I am unable to edit my Account Information, specifically my Address - always Invalid Address (it isn't); nor am I able to add an Alternate Phone Number.When asking the ChatBot it tells me about Telus data speeds, and gets trapped there in a loop.
Hi folks,I find the Pub Mob account web interface (from a desktop) seems glitchy and has crashed without warning. In addition I tried to download my Usage History and the Download function just didn't seem to work at all. It was during one of my at...
Why won’t it allow me to change my house address?
Hey Community!New member here - when I checked prior to completing my purchase, the Public Mobile site said my current phone (Galaxy S20) is compatible with an eSIM, however when I go to activate my account it states my device and the eSIM are incomp...
Hi there,I can't login into my account to change my payment details or make a payment and now my service has been temporarily suspended. ThanksPaul
Hello all. Tried messaging CS, but no response as yet in the last 24+ hours. Some assistance please.New client - I have received the SIM card and just went through with the activation in the PM app. I am porting a number from Virgin. I have initiated...
I got stuck at step 6 of the activation and I am to contact a customer support agent. That seems impossible. Following the link I am supposed to sign in again and then I get a white screen. Apple App. Arnold
I subscribed to public mobile and I was never able to complete the activation due to number port issue. I asked my question over and no one is responding. In the meantime I am paying too bills. So please cancel my subscription. Thanks
I cannot access my account. I have this message: Forbidden AI. How can i fix this issue?
So I had to create a new account to ask this question here. What happened was I tried to log onto my (original) account and it looked like I forgot the password. No problem, I said ‘reset password’ and however no 6 digit code email gets received on t...
I keep trying to log in and it doesn’t work. Keeps saying forbidden AI?? What is going on. The app won’t log me in either
I will like to close my account
My service cut out because my credit card expired and then i went on this site to try and change the credit card on file and my account seems to have disappeared. Once i sign in it says i need to subscribe to another package, and i can’t access any o...
The number public mobile gave me was in use so I could not receive calls or texts. I also can not log in to my account (full access) to try and change the number. I also deleted the e sim thinking I could re download it easily. Please someone help I ...
