Service on hold but have enough funds

[fspilot]

Today is the start of my monthly billing cycle. My credit card payment was successful. I have enough funds in my account but my account says my service is on hold.  I tried opening a ticket but am unsuccessful. 

[fspilot]

Phone is working and getting service with no interruption. Just checked my account and it now shows I’m subscribed. Must have been a hiccup in PM system applying the payment.

Thanks!

[Sansan · Accepted solution]

@fspilot  is your phone working?

If so, just ignore the message,  evidently this is common.

If you want to reach Public Mobile,  message them at the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

HI @fspilot 

can you login My Account? Use email to receive 2FA code to login and check.  The account should show Suspended as Autopay might have failed.  You can make a payment to resume, just click "Pay and Resume Services)

if you need support agent to check, open ticket by direct message instead

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437