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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11140 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22082 Views
  • 181 replies
  • 24 Bravos

Resolved! Unlimited minutes

Hi there, I have a plan with unlimited Canada wide minutes, but repeatedly when I've tried to call people it doesn't go through and a robot voice tells me that I'm out of minutes

pickle68 by Great Neighbour / Super Voisin
  • 89 Views
  • 4 replies
  • 0 Bravos

Dropped calls

Just switched 2 lines to PM from Fido and getting dropped calls few times a day on both lines at different locations (Toronto dt and Richmond Hill/Vaughan). Any suggestions?

Alexlem by Great Neighbour / Super Voisin
  • 54 Views
  • 2 replies
  • 0 Bravos

Resolved! US plan not working!! I've tried everything, HELP

If anyone has a answer it would be great, but first let me run down what I have done over the past 3 weeks to try to get it to work.My phone is a Samsung galaxy note 20. It is on the Lte network, I have tried automatically to connect, but no luck. I ...

Karen9555 by Good Citizen / Bon Citoyen
  • 192 Views
  • 21 replies
  • 0 Bravos

group texts

Hi I just transferred from Telus to Telus public mobile.   I changed providers and now all my group texts are no longer working.  I use them for work purposes so you can imagine the complications 

nathantb by Great Neighbour / Super Voisin
  • 53 Views
  • 3 replies
  • 0 Bravos

Cancel Subscription

Hi If I cancel my plan would I get the refund of unused service. My renewal date is April 23?

Sunil21 by Great Neighbour / Super Voisin
  • 70 Views
  • 3 replies
  • 0 Bravos

No CS reply, Can’t activate account , says eSIM not installed

Hello I require help to activate before my freedom mobile plan renews I sent in a ticket yesterday but no one has replied.says “eSIM not installed”- tried on 2 iPhones and 1 android, same message- tried new number option and transfer number option, s...

Asaad by Good Citizen / Bon Citoyen
  • 121 Views
  • 11 replies
  • 0 Bravos

Problems

After almost 2 weeks of using your product I found out that I am also charged by my regular provider in Canada for a daily roaming fee. Someone told me to turn off my primary number in setting so I did that but now your service won't work outside of ...

No reply from CS agent

My god! Sent message to CS agent yesterday and this morning again, but received no reply at all!Paid subscription last weekend and chose eSIM, but later was told by its agent that they actually has no eSIM service. So ordered physical SIM and receive...

richardsmile by Good Citizen / Bon Citoyen
  • 120 Views
  • 10 replies
  • 0 Bravos

WHY IS MY SERVICE NOT WORKING???

IT IS SO HARD TO GET ANY PROPER HELP HERE. MY ACCOUNT RENEWED YESTERDAY AND IT SAYS I HAVE NO CALL TIME LEFT. WHAT THE HELL IS GOING ON???? THIS IS AFFECTING MY WORK!!!!!!!!   AND I CANNOT GET ANY HELP OR CREATE A TICKET BECAUSE THIS SUPPORT SERVICE ...

lillianblouis by Great Neighbour / Super Voisin
  • 113 Views
  • 8 replies
  • 0 Bravos

Retrieve account

I was trying to transfer to another provider but my mobile doesn't work with it. When I tried to keep my existing provider (Public Mobile), my line was already deactivated. What should I do to continue my service with Public?

Raquens by Great Neighbour / Super Voisin
  • 83 Views
  • 6 replies
  • 1 Bravos

Resolved! Unable to access voice mail

I have an iPhone 13, running iOS 17.3.1. For the past week, I have been unable to listen to voice messages that have been left. On the screen it shows 3 messages (red bubble showing 3), but when I call voice mail it says “you have no messages “. I kn...

Debra25 by Great Neighbour / Super Voisin
  • 101 Views
  • 4 replies
  • 0 Bravos

Resolved! How to cancel a plan that wasn't activated

Hello,So I recently subscribed to a public mobile plan, but by the time the sim arrived I realized I didn't need the plan anymore and want to cancel it. Is there any way to cancel my plan and pay for it without activating the sim card or do I need to...

Haaig by Great Neighbour / Super Voisin
  • 134 Views
  • 6 replies
  • 0 Bravos

Calling US.

On the Public Mobile Website, the details state as following: (Calls made to numbers starting with the following six digit combinations are not included in US calling from Canada and will not be completed when dialed: 712-432, 605-562, 641-552, 605-4...

Priority by Deputy Mayor / Adjoint au Maire
  • 159 Views
  • 5 replies
  • 0 Bravos

F1 login error and data plan not working

I just installed my Sim yesterday and my data is still not working. I'm not receiving all my calls and texts. every time I try logging in it gives me a Forbidden F1 message. I can't find how to send a ticket.

yr_ by Great Neighbour / Super Voisin
  • 42 Views
  • 1 replies
  • 0 Bravos

Ported numbers not working

I ported 4 numbers March 18, 2 numbers came off my Fido account and 2 are still there.The 2 lines that came off were ported after I got new numbers. The other two lines still showing on Fido I used the app and ported immediately. One line got a confi...

Suchee1 by Great Neighbour / Super Voisin
  • 87 Views
  • 4 replies
  • 0 Bravos

Soooo confused!!!!! New service

I am looking for information and help. I switched from a provider yesterday to PM. I had a physical SIM and changed to an ESIM with PM. The porting of my number has been completed. Oh and I am on an iPhone 12 Pro Max. I can see info in my phone for P...

Angie1972 by Good Citizen / Bon Citoyen
  • 101 Views
  • 4 replies
  • 0 Bravos

No data after plan changed today.

I do not have data even though my carrier still says public mobile and my subscription is paid for. I've already tried resetting my network settings and all that stuff. My number has not been changed and my account remains in tact. Is anyone else fac...

GeorgeGeorge by Great Neighbour / Super Voisin
  • 93 Views
  • 4 replies
  • 0 Bravos

Can’t make outgoing calls

My plan changed overnight from 5GB ti 50 GB and now I can’t make outgoing calls. People can still call me but it shows up as unknown caller and before always showed the persons name. However, I can’t make any outgoings calls. It’s says your phone is ...

Suejenkins by Good Citizen / Bon Citoyen
  • 207 Views
  • 15 replies
  • 0 Bravos

USA calling

Got USA package but won’t let me make phone calls and I have unlimited calls and texting 

Dunner by Great Neighbour / Super Voisin
  • 86 Views
  • 3 replies
  • 2 Bravos

No service

Hi folks,The silly goose I am ported into Public mobile not knowing that there is no service outside of Canada/US. Now I’m stuck with a phone with no service and I need to transfer to a Canadian company that has service in Europe. I don’t know when I...

siegejanko by Great Neighbour / Super Voisin
  • 101 Views
  • 2 replies
  • 0 Bravos

Resolved! Data not working after plan upgrade

Hi folks, my plan upgraded overnight last night from a 1gb a month plan to a 50gb a month plan, and now mobile data is not working at all (and it's possible sms is also spotty - have not received responses from several friends who usually reply quick...

KatKitHfx by Great Neighbour / Super Voisin
  • 101 Views
  • 2 replies
  • 0 Bravos

iphone 14 suddenly no network connection for 2 days now

I have attempted to restart the phone, enable disable the phone cell connection.Reset my network configuration and reformatted my phone but nothing is working, have not been able to make or receive calls for 2 days now.Public mobile support no where ...

oaltalab by Good Citizen / Bon Citoyen
  • 105 Views
  • 5 replies
  • 0 Bravos

Can/us data plan not working in US

I'm unable to use my phone for anything in the States. I'm currently registered on the Tmobile network with full bars 5g but there is no functionality at all. I've tried creating a new apn with the values suggested by public mobile but no matter what...

Lorriam1 by Great Neighbour / Super Voisin
  • 116 Views
  • 3 replies
  • 0 Bravos

Resolved! Verizon Us roaming sucks

My us roaming is so bad that I had to get a at&t  cell plan to get something that would work, Verizon wireless is no dame good when gps stops working and then I get lost because it won’t connect in meany places ie: Southern California 

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