text: my service will degrade in 2 days, please join Koodo

[Sam-I-Am]

Hi, I'm mystified by a text I just received from Public Mobile. Due to "upgrades" my connectivity will be degraded after Feb 20 (in two days??). They're offering to give me a used iphone and a switch to Koodo.

How do I interpret this? Are they saying my service on my particular device will be permanently degraded due to upgrades? (It doesn't say the issue will be temporary.) Why are they trying to get me to go to another company?

Why two days notice? I've got hospital stuff coming up. 

I was having real problems accessing cellular data yesterday.

edited by computergeek541: profanity removed - customers are not to use creative spelling, abbreviations, etc. to get around the swear word filter

[slusagm]

@GPs4evr, 

this is not a scam.  the text was sent by Public Mobile system.

what you showed us is just the Chatbox, not PM's reply

if you like , open a ticket with PM to confirm

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.)  Type the question Submit ticket and select Contact Us to get to ticket open screen       
Or message them using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage        

[TomeDane]

I'm in Ontario, on a $30 15GB plan with a OnePlus Nord N10 5G

[Sam-I-Am]

Can you explain to me how the 3g, 4g thing works. If my phone can use 4g for data, why shouldn't it be able to use 4g for voice? Aren't the "g's" the network speed, do you need a particular phone to deal with with different speeds?

[hTideGnow]

HI @Sam-I-Am 

English chatbot here:

            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[slusagm]

I am pretty sure you can still using your Note 10 after 2 days.  Don't rush to upgrade.  Wait and see

[Sam-I-Am]

Do you have a link to an english chat bot - the one linked to was french

[hTideGnow]

hi @Sam-I-Am  @TomeDane  4013 is the usual code sent by PM, so it is Legit

can you both confirmed which province you are from?  we had a similar network issue in Manitoba before and it was due to the overall network issue in the region (something to do with Bell instead of Telus but Telus uses Bell network)

And since an iPhone fixes the issue, it is for sure a problem with 3G network 

[Sam-I-Am]

23$/month 6GB

I really don't need this right now. The last thing I want is a "new" phone to deal with. With a couple of days to go.

[slusagm]

@Chalupa_Batman this is not a scam, it is sent from a shortcode

@Sam-I-Am PM is updating 3G network to 4G or 5G.  You got this because the voice on 3G won't work as well. But hold on , wait and see how bad it is. no need to upgrade or move to Koodo yet 

[Sam-I-Am]

Samsung Note 10

[Sam-I-Am]

That's what I thought but it's in the thread of all the other texts I get from Public Mobile.

[TomeDane]

I received the same message. Looks like the usual Public Mobile text message though the support link in the text message goes directly to Koodoo Mobile and it's from a shortcode number that Public Mobile doesn't usually use. My guess is it's a scam as Canadian MNOs are obligated to give 30 days notice for changes like this according to the wireless code

[slusagm]

 @Sam-I-Am 

what phone do you have?

[Chalupa_Batman]

Hey @Sam-I-Am 

Can you share a screenshot of what this looks like? It almost sounds like a scam text.