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9-8-8 service is coming to Canada

Hello Community,    On November 30, 2023, Canada will be launching a national mental health crisis and suicide prevention number that anyone can access by either dialing or texting 9-8-8. It will be available 24/7 from coast to coast and free of char...

J_PM by Public Mobile
  • 1882 Views
  • 18 replies
  • 27 Bravos

eSIM Compatibility with Public Mobile

Hi Community,  We're excited about the interest in eSIM and thought it would be helpful to share some easy tips before you begin your new eSIM journey!  Looking to activate?Simply download the Public Mobile App to get started. When you purchase your ...

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J_PM by Public Mobile
  • 18288 Views
  • 107 replies
  • 24 Bravos

Refer a Friend and Enjoy/Save on a SIM Deal This October

Hello Community,  October’s in full swing and we’ve got deals to make it even better. October has arrived, and we’re excited about this season!    For a limited time your friends and family can snag a physical SIM at half the price - just $5! Plus, o...

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J_PM by Public Mobile
  • 2815 Views
  • 27 replies
  • 4 Bravos

[RESOLVED] My Account Experiencing Issues: Service Not Impacted

Update: Our systems are now fully operational. New activations and self-serve actions can proceed as usual. We will continue to update you all. Thank you for your patience. Hello, We are experiencing unexpected issues with account management and acti...

J_PM by Public Mobile
  • 1643 Views
  • 15 replies
  • 8 Bravos

15 Days Free Access to our 5G Network - Sept 25!

Hello Community,  We are excited to announce that, starting September 25, Public Mobile is inviting Canadians (excluding residents of Quebec) to try its 5G subscription phone service with 15 days of free access on us, for a limited time only. Free Tr...

J_PM by Public Mobile
  • 4421 Views
  • 27 replies
  • 9 Bravos

eSIM Compatibility with Public Mobile

Hi Community,  We're excited about the interest in eSIM and thought it would be helpful to share some easy tips before you begin your new eSIM journey!  Looking to activate?Simply download the Public Mobile App to get started. When you purchase your ...

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J_PM by Public Mobile
  • 18288 Views
  • 107 replies
  • 24 Bravos

Scheduled Maintenance for EverSafe Login

Hello Community,  We wanted to give everyone a heads up that due to upcoming enhancement work on EverSafe, you may experience intermittent interruptions during the scheduled maintenance window:  September 19 12:00 AM - September 19 6:00 AM ET (Septem...

J_PM by Public Mobile
  • 1154 Views
  • 7 replies
  • 3 Bravos

Top Contributors – August 2023

Hi Community,   Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all.   We’d like to give a special thanks to all our members who ea...

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Andu_S by Customer Support Agent
  • 2188 Views
  • 2 replies
  • 10 Bravos

FLASH SALE: 20GB for $34 on 90-day Subscription & 30GB for $40

Hey Community,  Starting Sept 8, customers can select the following subscription offers for a limited time. 20GB for $39 | 4G speed | subscribe now Save $5/month  with a 90-day subscription. For a limited time, pay $0 for an eSIM. Offer Details  This...

J_PM by Public Mobile
  • 8204 Views
  • 74 replies
  • 10 Bravos

The Oracle Program & Team

The Oracle Program What it means to be an Oracle.How to become an Oracle.Our current Oracle Team. What does is mean to be an Oracle? The Oracles are a small group of Community members who have extensive knowledge about all things Public Mobile, and ...

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J_PM by Public Mobile
  • 2134 Views
  • 0 replies
  • 19 Bravos

[Resolved] Slower Response Times from Agents

Hey Community,  Update: This issue has been resolved. If you submitted a ticket recently or are still waiting for a response, please hold tight. Our agents are working through all messages and will get to you shortly.    We are aware of a technical i...

Tiana_V by Public Mobile
  • 2026 Views
  • 20 replies
  • 6 Bravos

Now it’s even easier to refer your friends and save!

Hey Community,  We’re excited to announce we are improving the way you Refer-a-Friend ! Starting today, you will be able to copy your personal referral link from ‘My Account’ and share it with friends and family. Additionally, you can now share your ...

J_PM by Public Mobile
  • 1106 Views
  • 13 replies
  • 15 Bravos

New Updates: Oracle Team

Hey Community,  We have some exciting news to share with you about changes to our Oracle team.  Oracles, @mimmo  and @popping  will be stepping down from their Oracle positions. We are incredibly appreciative of their support in our Community over th...

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J_PM by Public Mobile
  • 4275 Views
  • 34 replies
  • 19 Bravos

eSIM now available for new & existing subscribers!

Hey Community,  We are excited to announce that starting today, we’re introducing eSIM availability to both new and existing subscribers, along with the rollout of multiple enhancements in My Account. We’ve noticed many of your posts expressing inter...

J_PM by Public Mobile
  • 15415 Views
  • 128 replies
  • 25 Bravos

Picture and Group Messaging Changes

Hey Community,  We’re here to share an update about picture and group messaging features. As technology evolves, select customers may be required to update either their settings or upgrade their device to continue benefiting Multimedia Messaging Serv...

J_PM by Public Mobile
  • 3184 Views
  • 22 replies
  • 14 Bravos

Top Contributors – July 2023

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

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Silvio_M by Customer Support Agent
  • 1174 Views
  • 0 replies
  • 9 Bravos

[Resolved] Login Error - My Account

The issue identified has been resolved! Thank you.  ------------------------------------------------------------ Hey Community,  We are aware of an ongoing issue that is impacting customers trying to log into My Account - we appreciate all your helpf...

J_PM by Public Mobile
  • 1670 Views
  • 16 replies
  • 10 Bravos

Top Contributors – June 2023

Hi Community,   Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all.   We’d like to give a special thanks to all our members who ea...

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Silvio_M by Customer Support Agent
  • 1427 Views
  • 0 replies
  • 1 Bravos

[Resolved] Number Transfers Temporarily Unavailable

Update: We are pleased to report the issue is now resolved.  ----------- Hey Community,  We are aware of an ongoing issue that is impacting customers trying to transfer a phone number from another provider to Public Mobile. At the moment, transfering...

J_PM by Public Mobile
  • 2549 Views
  • 12 replies
  • 6 Bravos

Live Changes and Improvements to the Public Mobile App

Hi Community, We're working hard to continuously improve our app to enhance your Public Mobile experience. That’s why we’re launching this dedicated post to keep you informed about all the changes and updates - both past and present - that we've made...

J_PM by Public Mobile
  • 17910 Views
  • 139 replies
  • 26 Bravos

Top Contributors – May 2023

Hi Community,   Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all.   We’d like to give a special thanks to all our members who ea...

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Silvio_M by Customer Support Agent
  • 3093 Views
  • 0 replies
  • 3 Bravos

[Resolved] Data Usage Dashboard Issue

Hey Community, We are aware that some of you are experiencing a glitch on your data consumption meter. If you are impacted, be assured your data services remain unaffected, as the problem is isolated to only display. Our teams are actively engaged an...

J_PM by Public Mobile
  • 2238 Views
  • 4 replies
  • 6 Bravos

Join us at our upcoming Launch Events!

Hi Community, Get ready to celebrate the exciting launch of Public Mobile. We’re taking our show on the road and we’d love to see you at our upcoming launch events. This is a great chance to experience Public Mobile in a fun and interactive setting. ...

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J_PM by Public Mobile
  • 19628 Views
  • 37 replies
  • 10 Bravos

Scheduled System Maintenance | June 2

Hey Community, We wanted to give everyone a heads up that Activation Portal will be unavailable during the scheduled maintenance window:  Maintenance window:  June 2 12:00AM ET – 12:30AM ET During this time, you will be unable to: Activate your SIM ...

J_PM by Public Mobile
  • 1979 Views
  • 3 replies
  • 6 Bravos

FAQ & Troubleshooting

Hey Community We know that navigating through numerous threads can be overwhelming. So, we’ve brought all your questions in one place to provide clear answers to support your experience. Note: we'll highlight the latest added FAQs below.   Keep readi...

J_PM by Public Mobile
  • 12836 Views
  • 41 replies
  • 11 Bravos

New Community Account Created After EverSafe ID

Hey Community, We know that some of you have experienced an issue resulting in a new Community account generated after you completed your EverSafe ID registration. The team has captured and is investigating the issue further.   Thank you, The Public ...

J_PM by Public Mobile
  • 10729 Views
  • 141 replies
  • 56 Bravos

We want to hear from you: technical concerns, glitches, or bugs

Update: Thread Closed We appreciate all your valuable feedback, in helping us identify crucial updates for our portals. The team is committed to addressing remaining issues. We ask you to contribute future feedback under our Get Support board to ensu...

A_CX_PM by Public Mobile
  • 39160 Views
  • 398 replies
  • 15 Bravos

A Different Mobile Experience is Here!

Hello Community,  Get ready to experience Public Mobile differently.   As a digital-first brand, we’re passionate about bringing subscribers ultimate flexibility and convenience at their fingertips. With exciting new upgrades made to benefit valued c...

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J_PM by Public Mobile
  • 18450 Views
  • 230 replies
  • 28 Bravos

Scheduled System Maintenance| May 23-24

Hey Community,   We wanted to give everyone a heads up that Activation Portal, My Account, Rewards, Community and parts of the website will not be available during the following maintenance window:   Maintenance window:  May 23 10:00PM ET – May 24  0...

J_PM by Public Mobile
  • 2028 Views
  • 19 replies
  • 5 Bravos
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