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Resolved! Certified Pre-Owned Phones: F.A.Q

Hey Community, As many of you may know, it’s been almost a year since we’ve launched our Certified Pre-Owned phones, and we’re so happy you’ve shared in its growth! From our evolving CPO catalogue, to our Community Picks promotions, we continue to of...

J_PM by Public Mobile
  • 8124 Views
  • 72 replies
  • 37 Bravos

Welcome to our New Community!

Happy New Year Community, We are delighted to launch our newly redesigned Community. We hope you like the fresh new look, and that the new design will allow you to find information you need quickly and easily. Curious about our new upgrades? We’ve hi...

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J_PM by Public Mobile
  • 11529 Views
  • 199 replies
  • 50 Bravos

[Scheduled] System Maintenance: May 8 from 12:00am -10:00am (ET)

Hey Community, There will be system maintenance taking place on Sunday, May 8 from 12:00am - 10:00am (ET). During this time, customers will be unable to activate SIM cards. If you try to activate your SIM card during the maintenance period, you will ...

J_PM by Public Mobile
  • 379 Views
  • 2 replies
  • 0 Bravos

FLASH SALE: 2GB bonus for the next 6 months, $35+ plans!

Hey Community, Starting to May 6 - 9, new customers can get 2GB of bonus data every month, for free* for 6 months on $35 plans or higher with promo code: 6MONTH2GB. This offer is available to new customers who activate online only. Rules and conditio...

J_PM by Public Mobile
  • 806 Views
  • 1 replies
  • 2 Bravos

Top Contributors – March 2022

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

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Silvio_M by Customer Support Agent
  • 1974 Views
  • 0 replies
  • 8 Bravos

Flash Sale: April 27 - May 2 | 2GB for 6 months $35+

Hey Community, Starting April 27 - May 2 new customers can get 2GB of bonus data every month, for free* for 6 months on $35 plans or higher with promo code: 6MONTH2GB. This offer is available to new customers who activate online or at participating r...

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J_PM by Public Mobile
  • 694 Views
  • 7 replies
  • 0 Bravos

FLASH SALE: 2GB bonus for the next 12 months, $25+ plans!

Hey Community, Starting April 22 - 25 new customers can get 2GB of bonus data every month, for free* for 12 months on $25 plans or higher with promo code: 12MONTH2GB. This offer is available to new customers who activate online or at participating re...

J_PM by Public Mobile
  • 803 Views
  • 8 replies
  • 1 Bravos

Earth Month Offer: Buy a phone, and we’ll plant a tree!

Hey Community, It’s Earth Month, and this year we’ve partnered with Tree Canada to plant a tree when you buy a Certified Pre-Owned phone on April 18 until May 1. See how you can make an impact. Plus, we’ll throw in a free one-time 5GB data add-on. Of...

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J_PM by Public Mobile
  • 728 Views
  • 9 replies
  • 8 Bravos

Top Contributors – February 2022

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

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Silvio_M by Customer Support Agent
  • 1809 Views
  • 0 replies
  • 4 Bravos

FLASH SALE: 2GB bonus for the next 12 months, $25+ plans

Hey Community, Starting on April 8 - 11 new customers can get 2GB of bonus data every month, for free* for 12months on $25 plans or higher with promo code: 12MONTH2GB. This offer is available to new customers who activate online or at participating r...

J_PM by Public Mobile
  • 490 Views
  • 5 replies
  • 1 Bravos

[Resolved] System Issue: Accounts in Suspend

Update: The account suspend issue has been resolved. Thank you. ———————— Hey Community, We’re currently having some issues with our Monthly Renewal Charge and Auto Top-Ups, causing some customer accounts to mistakenly go into suspend. Our team is wor...

J_PM by Public Mobile
  • 20173 Views
  • 591 replies
  • 18 Bravos

FLASH SALE: 2GB bonus for the next 12months, $25+ plans!

Hey Community, Starting to today (March 25), new customers can get 2GB of bonus data every month, for free* for 12 months on $25 plans or higher with promo code: 12MONTH2GB. Plus 50% off your SIM card for a limited time. This offer is available to ne...

J_PM by Public Mobile
  • 2330 Views
  • 18 replies
  • 7 Bravos

Certified Pre-Owned Phone Spring Sale! | March 18 - 31

Hey Community, Freshen up for Spring with a new phone! From now until March 31, you can buy a Certified Pre-Owned phone and get a $20 bill credit. Plus, we have some limited time discounts on all of our most popular devices. Don’t miss out on phones ...

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J_PM by Public Mobile
  • 4930 Views
  • 57 replies
  • 4 Bravos

FLASH SALE: 2GB bonus for the next 6 months, $35+ plans!

Hey Community, Starting today (March 17), new customers can get 2GB of bonus data every month, for free* for 6 months on $35 plans or higher with promo code: 6MONTH2GB. Plus 50% off your SIM card for a limited time. This offer is available to new cus...

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J_PM by Public Mobile
  • 514 Views
  • 1 replies
  • 1 Bravos

FLASH SALE: 2GB bonus for the next 12 months, $25+ plans!

Hey Community, Starting to March 11 at 11:59PM EST, new customers can get 2GB of bonus data every month, for free* for 12 months on $25 plans or higher with promo code: 12MONTH2GB. This offer is available to new customers who activate online or at pa...

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J_PM by Public Mobile
  • 1623 Views
  • 11 replies
  • 5 Bravos

Top Contributors – January 2022

Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...

Chart 2022.jpg Bravos.png Accepted as Solution.png
Silvio_M by Customer Support Agent
  • 1455 Views
  • 0 replies
  • 6 Bravos

Feb 28 | Flash Sale: 2GB for 6 months $35+

Hey Community, Starting February 28 to March 2 at 11:59PM EST, new customers can get 2GB of bonus data every month, for free* for 6 months on $35 plans or higher with promo code: 6MONTH2GB. Plus for a limited time, get 50% off your SIM card! This off...

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J_PM by Public Mobile
  • 691 Views
  • 7 replies
  • 2 Bravos

FLASH SALE: 2GB bonus for the next 6 months, $35+ plans

Hey Community, Starting February 16 to February 21 at 11:59PM EST, new customers can get 2GB of monthly bonus data for free* for 6 months on $35 plans or higher with promo code: 6MONTH2GB. Plus for a limited time, get 50% off your SIM card! This offe...

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J_PM by Public Mobile
  • 570 Views
  • 7 replies
  • 1 Bravos

[Resolved] Statement Indicates Koodo

Update: We are pleased to report the CC Statement lists Koodo issue is fixed. In addition, our team is also finalizing a resolution for the Welcome to Koodo SMS issue. Customers may experience this SMS upon resolution completion. Thank you! - Public ...

J_PM by Public Mobile
  • 3366 Views
  • 27 replies
  • 17 Bravos

FLASH SALE: 2GB bonus for the next 12 months!

Hey Community, Starting February 11 to February 14 at 11:59PM EST, new customers can get 2GB of monthly bonus data for free* for 12 months on $25 plans or higher with promo code: 12MONTHS2GB This offer is available to new customers who activate onlin...

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J_PM by Public Mobile
  • 1623 Views
  • 20 replies
  • 2 Bravos

[Contest Closed] CPO Flip Phone Giveaway!

Hey Community, As many of you know, Public Mobile offers a wide range of Certified Pre-Owned Phones at affordable prices. And when we’re talking about variety and affordability, we can’t forget the newest addition to our CPO catalogue: the ZTE Cymbal...

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J_PM by Public Mobile
  • 2782 Views
  • 47 replies
  • 9 Bravos

Introducing Public Points Rewards

Hey Community, We are happy to announce the launch of Public Points! Starting on January 25, 2022, Public Mobile customers who activate, will automatically be part of Public Points. This means that customers who activated prior to January 25, 2022 wi...

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J_PM by Public Mobile
  • 18371 Views
  • 292 replies
  • 21 Bravos

Lunar New Year Offer

Hey Community! To celebrate Lunar New Year, for a limited time only, Public Mobile customers can get a 2GB data bonus every month for 8 months, on any plan $25/mo or more online. Offer Details: Offer applies to the $25, $35, $40, $50 and $60 plans. T...

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J_PM by Public Mobile
  • 3152 Views
  • 28 replies
  • 13 Bravos

Public Points Joining Confirmation Email - Jan 24

Hey Community, We’ve been notified that some customers received an email confirming their switch to Public Points, our new Rewards program that is launching tomorrow. If you have received this email, please disregard it. You will not be switched to P...

J_PM by Public Mobile
  • 11360 Views
  • 382 replies
  • 47 Bravos

Introducing Public Points ™

Hey Community, We have some exciting news to share with the Public Mobile Community. We wanted you all to be the first to know we’re launching a new Rewards program soon - Public Points. Joining Public Points is optional for all existing customers. Y...

J_PM by Public Mobile
  • 17565 Views
  • 282 replies
  • 18 Bravos

Top Contributors – November and December 2021

Hi Community, Thank you to everyone who contributed to the great conversations on the Community over the last 2 months! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our member...

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Silvio_M by Customer Support Agent
  • 1136 Views
  • 0 replies
  • 12 Bravos

FLASH SALE: 2GB of monthly bonus data for free* | Jan 14 - 17

Hey Community, Starting January 14 to January 17 at 11:59PM EST, new customers can get 2GB of monthly bonus data for free and 50% off their SIM card when they activate on plans $35 or higher with promo code 2GBBONUS. This offer is available to new cu...

J_PM by Public Mobile
  • 1557 Views
  • 25 replies
  • 4 Bravos

Welcome to our New Community!

Happy New Year Community, We are delighted to launch our newly redesigned Community. We hope you like the fresh new look, and that the new design will allow you to find information you need quickly and easily. Curious about our new upgrades? We’ve hi...

Jade_S_3-1641313324003.png Jade_S_2-1641313294512.png Jade_S_1-1641313271194.png
J_PM by Public Mobile
  • 11529 Views
  • 199 replies
  • 50 Bravos

Changes are coming to the Community!

Hey Community, We hope you’re all enjoying a great Holiday season. As we get closer to ringing in the new year, we’re excited to share some big news with everyone. From January 4 - 7, 2022 the Community will go through some changes to bring our belov...

J_PM by Public Mobile
  • 4001 Views
  • 93 replies
  • 31 Bravos