Hello Community, On October 1, you may have received a text message incorrectly stating that the payment information on your account has expired or is outdated. We encourage you to visit My Account to verify the payment information on your account i...
Hello Community, We wanted to give you an update that Activations, My Account Access and Ticket submissions will be unavailable during the following maintenance window: September 15 | 00:01 AM ET - 10:00 AM ET (9:00 PM PST September 14th to 7:00 AM...
Hello Community, On November 30, 2023, Canada will be launching a national mental health crisis and suicide prevention number that anyone can access by either dialing or texting 9-8-8. It will be available 24/7 from coast to coast and free of char...
Hi Community, We're excited about the interest in eSIM and thought it would be helpful to share some easy tips before you begin your new eSIM journey! Looking to activate?Simply download the Public Mobile App to get started. When you purchase your ...
Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...
Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...
Update: January 27 | 10:00 AM ET Everything has been resolved and access to My Account, My Rewards, and the Mobile app have been restored for everyone. Thank you for your patience. Hello Community, We are aware of an ongoing issue that is preven...
Hey Community, Starting February 14th, 2024, select customers may be required to update either their settings or upgrade their device to continue using Multimedia Messaging Service, better known as MMS without interruption. Who is affected by this ...
Hello Community, We wanted to give you an update that Activations, My Account Access and Ticket submissions will be unavailable during the following maintenance window: January 22 | 12:05 AM EST to 3:00 AM EST or January 21 | 9:05 PM PST to 12:0...
Hello Community, We’re selecting a handful of users to participate in a 30 - 45 minute feedback session to help us collect valuable feedback on our website functionality. We’ll use this feedback to help us fine-tune our website pages to gives our cus...
Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...
Hello Community, We wanted to give you a heads up that the following portals will not be available during the following maintenance window. Maintenance window: January 11 | 12:05 AM EST to 6:00 AM EST During this time My Account, Community, App and...
Hello Community, Public Mobile customers now have even more mobile coverage in select areas of the TTC subway system. You can talk, text, and browse in connected portions of the Toronto Transit Company (TTC) subway tunnels and all stations. Where ...
Hey Community, You might have already noticed a little makeover to your Community Profile Avatar! We've been hard at work behind the scenes, and we're thrilled to unveil our brand new avatar collection. We couldn't wait to share this with all of you...
Hey Community, It’s time for a fresh new look! On December 5th at 8 AM ET, we’re excited to introduce a brand-new collection of avatars to enhance your Community experience. Here's what you can expect: Your New Look: Watch as your current avatar get...
Hi Community, We’re aware of an issue impacting some customers which is preventing them from updating their credit card details in My Account. Our team is actively investigating the issue. If you are experiencing this issue please submit a ticket to...
-- Update as of December 2, 8:37 pm ET -- We have implemented a fix and this issue is now resolved. Your voice services should be working as expected. Thank you all for your patience. Hello Community, We are aware that some of you are experiencing ...
— Update as of December 2, 11:35 ET — This issue has been resolved and mobile hotspot service is working as expected. Thank you for your patience. Troubleshoot steps: If you encountered this issue, initiate a restart by putting device in flight mod...
Hello Community, We wanted to give everyone a heads up that the following portals will not be available during the following maintenance window: Maintenance window: December 1 | 10:00 PM ET – December 2 | 10:30 AM ET During this time, you will be ...
Hello Community, We have an important announcement to share. Starting today, the 9-8-8 Suicide Crisis Helpline is now available across Canada. Canada’s 98-8 Suicide Crisis Helpline is a new three-digit helpline that provides urgent, live support by...
Hey Community, Due to unprecedented activity this Black Friday we’re seeing higher-than-normal volumes of tickets. Our agents are actively working on responding to every ticket submission. If you submitted a ticket this weekend and have still not re...
Hey Community, It’s finally a Monday to get excited about. Don’t miss out on the Cyber Monday deals, starting today. Subscribe to a 5G 60GB unlimited plan for only $50/month. Plus get an extra $15 value in Public Point. . 60GB for $50 | 5G speed |...
Update: We're happy to report that the latency issue has remained stable throughout this Saturday, ensuring smoother experiences for all. Huge thanks to everyone for sharing their experiences with Community. We'll continue to keep you up...
Hey Community, Starting this week you can take advantage of Black Friday deals. Hurry, great deals starting now, ending November 28. 40GB for $34 | 5G speed | subscribe now For a limited time pay $0 for an eSIM or $5 for a physical SIM card Offer ...
Bonjour, Merci à tous ceux qui ont participé aux excellentes conversations dans la Communauté le mois dernier! La Communauté ne serait pas une ressource d’aide aussi essentielle sans vous. Nous remercions tout particulièrement les membres qui ont o...
Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...
Hello Community, We wanted to give everyone a heads up that Activation Portal will not be available during the following maintenance window: Maintenance window: November 12 | 12:00 AM ET – 10:00 AM ET During this time, you will be unable to: Activat...
Hello Community, You talked, and we listened. We are excited to announce the latest improvements made to the EverSafe experience. In our commitment to make changes that are meaningful for our customers, here are a few of the EverSafe updates we hav...
Hello Community, On November 30, 2023, Canada will be launching a national mental health crisis and suicide prevention number that anyone can access by either dialing or texting 9-8-8. It will be available 24/7 from coast to coast and free of char...
Hello Community, On Wednesday, November 15, 2023 the Government of Canada will conduct an Alert Ready Test to compatible mobile devices in each province and territory. Alert Ready is designed to deliver critical and potentially life-saving alerts to...
Hi Community, Thank you to everyone who contributed to the great conversations on the Community last month! The Community could not be such a great place to get support without you all. We’d like to give a special thanks to all our members who earned...
Hello Community, We wanted to give everyone a heads up that Activation Portal will not be available during the following maintenance window: Maintenance window: October 22 | 12:00 AM ET – 10:00 AM ET During this time, you will be unable to: Activate...
Thank you for taking the time to sign-up. We have selected total users to participate in this session. If you didn’t get selected this time, don’t worry, we’re planning more exciting feedback sessions in the future. -------- Hello Community, As m...
Hey Community, The Limited Time Sale is back with even more savings. Starting today until October 31th, customers can now take advantage of our latest Canada-US plans and more. Whether you're traveling for work, school, or simply catching up with f...
