While I appreciate extra security, this eversafe feature presents a frustratingly impossible issue, when one has lost a phone, and the only way to report said phone as lost, is to sign into the account, and eversafe sends the access code to the LOST phone, with no alternative option to send to email. I encountered this issue when my son lost his phone recently. I had to submit a ticket and wait for a reply, and tie up a CS agents time, when the logical solution to this issue would be to allow for security codes to be sent to email, in situations when the phone is not accessible. I read in the community forums, that this was once an option, but for some reason it is no longer. Now my son’s phone has been found. Hooray! Yet, again, I am encountering the impossible issue of not being able to sign in to his account, to reactivate his plan, as, AGAIN, the security code is being sent to a phone that is NOT accessible, since it does not have an active data plan. Can someone please pass this feedback on to the appropriate division, so this security feature makes logical sense??
