@112222222 wrote:
100% agree, changes are never good on this site. Why not have a few testers that can send issues to your tech. Like for example your Sim shop, the address Area to enter is one line and no format to enter info. Continues to come up as invalid no matter how I enter. Also looking to change my plan but it wants a full month today even tho I'm in middle of month on current plan?
Some of the changes here are good. A much needed Self-Serve makeover, more payment options, some tiresome old bugs fixed, VoLTE, eSIM support, 5G data speeds, unlimited data, data buckets bigger and cheaper than we've ever seen before. People used to request/demand these things over and over again and now these things are all available here, yet people now often overlook the many things great and small which have been welcome improvements around here.
Other changes are sort of mixed bag. The app is useful because many people will prefer and use the app while the app is worrisome and frustrating to those of us who don't want and don't need any app, new Points ain't as great as old Rewards but they will actually be better for the most common kinds of customers and the small kickback savings they provide here are still better than the zero savings provided anywhere else.
And other changes here are bad. Simple Simon stupidbot is vastly inferior to the old support model with the old PM "Mods" who actually had the ability to attack and resolve problems on the fly, while EverSafe adds no convenience and no security but is a constant source of frustration for an increasing number of customers. I promise that the first day I finally get fully locked out by EverSafe is the last day I ever give Public Mobile or Telus a single dime or moment of my time - I will not beg the bot for a support ticket, I feel the people who broke the things that already worked are the ones who should be fixing what they broke and approaching me - if they were competent and professional and wanted customers to value their brand then they would take responsibility instead of shoving the burden from their mistakes onto their victims - and I've noticed hints of this attitude being echoed by many other (current and now-former) Public Mobile subscribers in recent months.
And many changes here are simply a waste of time and money and effort. New avatar images in the Community, weeeee. Fancy new logo to replace the fancy old logo which replaced the fancy older logo. Same thing with fancy slogans. Same thing with all the branding and artwork and design and image. It's all superficial, vapid, surface stuff - none of it is profound, deep, substance stuff. It's a whole lot of effort on cosmetic illusions and enhancements - instead of actually working to fix or improve things which must be fixed and can be improved. I feel like instead of passing the savings onto their subscribers or innovating or expanding, Public Mobile keeps on trying to raise prices so they can buy more makeup. (The weird thing about all this brand image stuff is that Telus has basically abandoned all the core concepts which promoted the Public Mobile brand - they don't advertise in useful ways and they don't care about reputation or word of mouth because they don't want to compete against their other brands. They just keep hiring more kids to paint smiling people and bright colours on the Public Mobile sign which hangs over the shop door while they keep sneaking more and more Telus machinery inside.)
If you're having issues with "Invalid SIM" then it's best for you to create a post about it instead of offhandedly mentioning it here.
When you choose a new plan, you will be prompted to "Change plan now" or "Change plan at next renewal". If you select the latter option then your current plan continues until your current 30-day or 90-day cycle completes, then the new plan you've chosen begins.
