[UPDATED]: Temporary Ticket Submission Issue

[Ck_PM]

[Updated as of 10/10/25]: The ticketing issue has been resolved. Ticket submissions through the usual form are now working as expected. If it’s been more than 24 hours, please submit your ticket again.

Hi Community,

We’re currently experiencing an issue with our ticket submission system. While it may look like tickets are being submitted successfully, they are not reaching our agents at this time.

While we work on resolving this issue, we ask that you contact our Customer Support Agents through Private Messages on the Community instead of using the usual ticket submission link.

To get in touch with a Customer Support Agent, click here and send us a message.

How to check for a response:

1. Click the envelope icon at the top of the Community page.
2. A red dot will appear when you have a new message.
3. You’ll also receive an email notification, but be sure to reply directly in the Private Messages section in the Community (not by replying to the email).

If you submitted a ticket in the past few days and haven’t received a response, please resubmit your issue using the Private Message method above.

We’re actively working with our partners to resolve this as quickly as possible. Thank you for your patience and understanding.

— The Public Mobile Team

[Dunkman]

@eowynivy @a84292166 

If you are still having issues, you will need to directly private message CS_Agent.  Don't count on CSA_PM to private message you. 

Click on the link on the original post or the following:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[eowynivy]

I’ve been waiting for a response to my ticket for many days now - but have just seen this so it must not have gone through. 

I am having trouble for over a week now getting my imessage to activate using my number. I just switched from Virgin to PM and I can’t use imessage with my phone number. I’ve tried restarting and resetting everything I’ve seen others say online and nothing has worked. What can I do? Please send me a message. 

Thank you

[a84292166]

I've been overcharged on my subscription 

[CSA_PM]

Hi @ Dillon_smith93,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Dillon_smith93]

The number port is not coming through

[Dillon_smith93]

i am not getting the message

[Dillon_smith93]

Are you able to release my number to virgi 

[hTideGnow]

thanks @Ck_PM 

we will start asking customers to use private message