Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
When I log into my account, I see a $10 RAF credit. How do I use this credit? Does it automatically come off of my monthly bill or do I have do something to use this credit? Many thanks!
I've been abroad for 5 months and just got back to Canada. During those 5 months, I was unable to log into the community! Why? The community login insists on phone verification and since my phone was suspended I couldn't login! I could log into my ac...
Referral code my husband gave me did not work when I signed up recently. Can I get some help applying this code as there is no option in the app. thanks
HelloI activate a PM number BUT sms not working. What can I do????
I currently have a $25/mo plan (unlimited calls, 1 gb data) and, with loyalty awards, am paying $17/mo.. Over the years I have been given loyalty bonuses, both data and international calling. If I switch to a $15 plan (100 call minutes & 250 mb dat...
Do you lose your rewards if you change your plan?
Hi Support,I got a colleague to sign up and port on March 22, 2024 with my referral code. Everything worked for the port and account is active. The problem is that he hasn't seen the $10 credit on his account and I haven't seen the additional $1 r...
Could someone explain the difference between the old reward system and the one we have edtied by computergeek541: removed category labels that don't apply to this conversation
On March 8th, I got a text saying that I got 240 GB for free because the reward program was changing. I could see it was under add-ons in my account. I know for a fact I didn't use it all. It said I had 150 days to use it. Today, my plan renewed and ...
You should not be allowed to get rid of rewards for loyalty. When you launched the new rewards program you said "Joining Public Points is optional for all existing customers". However now you are going back on what you agreed to. This forced tran...
Why is there a usage day limit on this "gift". First by forcing me into public points I'm paying $7 more on my plan that is already incredibly minimal and on top of that I am getting this insulting "gift" that I better use before it runs out. A provi...
Hi guys,The 5GB bonus will be valid for 150 days, however, I do have a 1GB data add-on partially used and a 2GB bonus, also partially used.I suspect that my existing 1GB + 2GB will need to be fully consumed before I start consuming the 5GB bonus, am ...
I am leaving PM and porting to another provider, I still have1- 10.25 points in my rewards2- Reward Canada 500 minutes (All unused) I am wondering if you could pass them to any other random account instead of leaving them to go to waste!
Hi,My friend tried to activate with my referral code and PM's site says it is invalid.Is there any refer-a-friend limits on PM now?Thanks edited by computergeek541: picture of referral code removed
I was told that 240GB bonus data has been granted due to the reward plan changed. Then I switched the plan from $40 to $15, and the bonus data was gone. Please let me know how to get it back. There is no warning about switching plan may cause problem...
I received this message from public mobile on March 8, 2024.Public Mobile here, delivering on our promise. We've successfully added the 240GB of bonus data to your account as a thank you for your continued loyalty. This bonus data will expire in 150 ...
I understand how the new points system will work, however I am concerned that I will lose the savings I already have.I hvae 5$ in saving from referring friends and loyal customer etc. and I'm wondering if that will change when I switch to the points ...
How do I earn extra points through “My Community”?
When I get switched to the new points system do my loyalty dollars convert to points? IE, I receive $5 off my monthly bill now. Will I receive 50 points for my past 5 years (and then 10 points per year thereafter)?
When the legacy rewards customers are forced to move to the point system on May 1st does that affect or subscription renewal date or the date that referral points will be added to our account? Right now I get the referral points a few days prior to...
I referred a friend and they put in the code but I never got confirmation that I did so, when will we receive confirmation on the refer a friend bonus? We both didn’t get any confirmation so we think it did work.
If I switch to a different plan it says I will receive so many $ points a month is this for every month and can you take that amount off your bill each month?Also it will not be auto pay anymore with the new system will it?
I have multiple lines, can I transfer points from one account to another?
Add the in-law switch from Virgin to public and the referral code. That I was given came up air referral code. How do I get my credits for these 2 activations I had done.
Hello, from Public Mobile, I received a msg:"Public Mobile here, delivering on our promise. We've successfully added the 240GB of bonus data to your account as a thank you for your continued loyalty. This bonus data will expire in 150 days. Enjoy the...
Hi, I am confusing the new rewards d program.now I got pre- authorized payment for $2Royalty pays $8 and refer a friend $1. Total is $8/discount for each month. what gonna happen after May 1st fir my bill? Thank you!
Hi there,Just confirming the new reward point program. Now I get $8 discount for my bill. Will I keep it after may 1st or pay for the regular price with reward point.?( I really need that $8 discount) my current plan is $29.12 /40gb after $8 discount...
My kid forgot to put my code in the purchase page, how can we do it now?
Has anyone redeemed their rewards for data and it show in your account ticking down the days left but is not being used (shows 0) so guess not activated?? How do I get a hold of Public Mobile so they will activate it?
Hello! I forgot to input who referred me to Public Mobile. Can I still get their account credited, or whatever they get? thank you
