payment

[farmboss]

i bee a costemer for 5 years now and was down to $9 per month...today i misteriously got charged $15.75  ..why??/

[NewComer11]

With the new reword points program, you are required to pay the full price of your plan, and get the 5% in points. If you have referred friends, you will get 1 point monthly for each stayed in Public Mobile.

[HALIMACS]

That's because Public Mobile's prior reward plan, which used to take actual dollars off our bills each month, was changed to a points system.

They sent out various texts and e-mails about this, @farmboss  -   you didn't get any of those?  Or perhaps ignored them like many others ...

So the way it works now is you build up points for things like before, then users have to manually convert the points to dollars to either use toward reducing your payment or purchasing add-ons, or things like that.

All in all, the whole change sucks for longer-time customers so I can understand your frustration.  And to make things worse, the loyalty aspect has been pretty well wiped out as before one could get to $5 off each cycle just for loyalty.   Now the max is $10 per year in points value.

[softech]

@farmboss 

you might have missed the announcement back in March about the rewards system change 

PM retired the old reward system earlier (May 2024) and everyone migrated on the new Public Points system. 
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

With this new system, you pay the full amount first (with the Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now. 
After renewal, PM will give you the points to your reward account within 48 hours.  Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down.  Or you can also use points to buy add-ons with a discounted price

For how to earn points with Public Points,

• you will get the same friend referral, 1 point (= $1) for every referral every month.
• Instead of $2 autopay, you earn 5% back in point on your plan renewal or add-on purchases from credit card or vouchers
• Instead of loyalty rewards, you will 10 points on your Anniversary day with PM every year 
• You will still earn Give-Back rewards by participating in the Community. Everyone has a chance to earn  1/2/5/10/15/20 points depends on the overall participation of the month 

I have to admit Public Points rewards is not as good as the Legacy rewards system, but you are still saving money, just in a slower pace 

Here is more information about the rewards system migration:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points