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Number not transfered after 3 days

Great Neighbour / Super Voisin


Tried to reach customer support but it's been over 2 hours and still no reply. I received my Public Mobile Sim card on June 12 and activated it with the app. It's now been 3 days and I can text and call but when someone tries to text or call me, it doesn't get through. I've been on this a long time now and I'm this close to forgetting transferring to Public Mobile and go where I could actually get service and support.

Is there a number I could call and get this fixed?



Great Neighbour / Super Voisin

As stated in earlier reply, I had tried all that. It took someone from Public Mobile to resend the authorization message and I had to reply again. She confirmed this time that they received it and the switch to Public Mobile was then active a little under 1 hour after that.

Great Neighbour / Super Voisin

Yes, yes and yes. I had tried pretty much all combination of rebooting, putting the new SIM card in my phone, putting the old SIM card in, putting old SIM card in another phone, putting new SIM card in another phone. Nothing worked. In the end, talking to a support agent over the phone, she told me they never received the OK from my old company to make the switch. She resent the authorization message, I replied and she confirmed she received it this time. Under 1 hour later, my service was finally active with Public Mobile.

Mayor / Maire

Hey @badge234 ... or Paul.

Just wondering. If you place your old providers SIM card into your phone, does it still work? Have you tried resetting your networks and rebooted? And finally, have you tried your SIM card in a different phone to see if you get all the features... call text data?

Deputy Mayor / Adjoint au Maire

@badge234 - Actually, yes, there is one, just for the porting team, nothing else for questions about public mobile. You can reach them here where I sent it to you in a private message here: 

Please insert your old SIM card from your old provider to re-authorize the port, reply YES. Also I would suggest you remove the public mobile SIM (Or disabling the eSIM in cellular settings) and keep your old SIM inserted till it says no service before re-inserting the PM SIM or re-enabling PM eSIM in cellular settings.

If you already see no service on the old SIM card from your previous provider, please wait for an agents response.

If you lost or threw away your old SIM card, please contact your old provider for a verbal approval. It will require you to authenticate your old account number, phone number and possibly last 4 digits of CC number.

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