06-16-2024 11:06 PM
I successfully transferred my number on Thur but I can only make calls. I submitted a ticket and hope someone can help me with a solution.
06-17-2024 12:44 PM
06-17-2024 04:22 AM
I have the same issue! So far customer support has not been able to fix it!
06-17-2024 12:32 AM
Hi! As soon as I switched from my old company to PM the only thing I can do is make calls. I can't receive or send texts and I can't receive calls. My data is working, yes.
06-16-2024 11:20 PM - edited 06-16-2024 11:37 PM
Hi @Charla, were you able to receive calls before? What about texts, can you send and receive? Do you have data working?
Your best bet would be to open a ticket through the Chatbot:https://widget.telus.tiia.ai/publicmobile/publicmobile.html(and then type: Customer Support Agent)
Or, if you are having trouble with the Chatbot try sending a private message to:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437(note: you will need to be logged into your Community account for this link to work)
