[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
About the 4GB promotion
I was wondering the 4GB promotion is only for 3 months or we can still have this promotion after 3 months. And how long will it take for tranferring to PM? Thanks
Voice mail
My iPhone5S does not record voice mail . It just show up ' Fail " Please help any advise please . Thanks
Resolved! Can I receive international calls or texts from outside of the 18 listed countries?
Hi, under the province-wide plan, if I am in my home province, will I receive the texts or calls from countries that are not listed as one of the 10 countries? (For example, will I receive texts or calls from Taiwan?) If I buy one of the internation...
Scared to buy new phone!
I'm about to buy a new phone because I want to sign up for this promo plan! It says it ends Nov. 20th, although I'm wondering if it could end early. I don't want to buy a new phone and then not be able to get this plan. Thanks edit: I'm not currently...
Resolved! Signal Strength
Hey guys, I used to be with Rogers and had fairly strong signal strength. Now being with Public Mobile, it seems to have gotten quite a bit weaker. I know everyone says it fully uses the Telus network, but is this really true? My phones signal in L...
PM should really do a better job at explaining the provincial calling and the LD add-on
With a lot of new customers flooding to PM (just look at the thread on RFD), you really realize how unclear the provincial calling only is. And the LD add-on as well. About half the question on RFD is about that and I remember I was confused as well ...
Reactivate old account with new sim
Hello, I was a previous PM customer and ported out. The account was thus cancelled. I want to reactivate with a new PM SIM card. Am I allowed to use my old account/e-mail address or do I have to create a new account with a new e-mail address? Thanks!
Resolved! is there any way to transfer to the new 12gb plan ? i renewed on Oct 16. lol
Hi team, I was wondering if there is any way to transfer my current 6gb plan to 12GB. This is killing me :D. Thanks.
Resolved! What is Public Mobile's Message Centre Number?
Hi Everyone! I'm currently unable to send texts, and the last time I got help from a PM tech rep he said it's because my Message Centre number was wrong. Not entirely sure how it gets changed, but I'm just wondering what it's supposed to be. If you ...
Password Reset Won't Work
Hi there! I'm in desperate need to access my account to change settings and my password wouldn't work. So last night I reset it using the "Forgot my password" link and entered my email address, answered the security question and an email was sent to ...
Porting Ontario number while living in Alberta
Hi I am looking into switching to PB's new $40 plan. I currently have an Ontario phone number and live in Alberta. And would like to port my Ontario number to PB while staying in Alberta. Regarding province wide calling, how would this work? Would ...
change plan page doesn't work
Any1 got the same problem when changing the plan for exsiting customer?the error message shows as below"Sorry! We are having trouble with this page. Please try again later."
Resolved! Re: Not able to make or receive a phone call?
My new phone is working intermittenly - sometimes I can make & receive phone calls, most times I can't and it tells me I am "not registered on network". Text is the same. I got a new Galaxy from Orchard, installed the sim that came with it, and regis...
How's your coverage?
My coverage fluctuates between 1-3 bars generally in my neighbourhood but been able to call/receive calls successfully. Might be due to my phone. Curious to see others general experience is with it!ie. Outside, @ work, inside buildings etc.
Resolved! Data not working
Hi, my current plan ends December 18. I saw the Fall 2016 promo last night and added it to my account making it 'renew on the next cycle" so it starts on December 19 with the 90 day /4gb/$40 Fall2016 promo. However, my data has stopped working since ...
Resolved! Forum RSS feeds?
Forgive me if this is the wrong place to ask, but I did a search and didn't come up with anything. Is there a way to find RSS feeds for the various discussion forums? I'm switching over to PM from Rogers, and I'm keen on getting in on some of that ...
My phone is not working
Hi, I have setup my account last week, on October 20, 2016. Phone is still not working. Received confirmation email that my account is active, $53 was deducted from my card right away. My phone says public mobile on it but there is no phone service. ...
Resolved! Call History -call history with detailed caller location
Folks, Does public mobile provide an exportable call history with detailed caller location indicating my name and current address for the past 12 months ? Thank you
Resolved! Incomplete number port
Initiated a port of my number from Wind last night. My phone updated fairly quickly to the new number, can make outgoing calls. Incoming calls still go to Wind. Can someone poke the system? @Shazia_K (Will be setting up Wife's phone today as well, ho...
Resolved! PM says account suspended
Hi all, Today is the start on my second 90 day term. I have autopay activated. Recieved SMS saying 90 days expiring please pay or if auto pay enabled do nothing. I future dated an account change to a lower fee, as heading out of the country. I...
Resolved! Data usage remaining
I have found the list of my data usage. However I would like to see how much data I have remaining on my plan. Where can I find this?
Purchase the promo plan now but have it start in 2017
Can I purchase the promo plan now but have it start in Jan 2017? Or can I purchase a minimum plan that ends in 90 days and switch to a higher plan that can start around Jan 2017, when the lower plan ends. Reason: Out of town -- but will be back in ...
Resolved! Porting two numbers over from a joint account
Hello again. I have just purchased two Sim cards today and I am awaiting for arrival to activate them. I am currently on wind and have two lines on the same account. I am the primary account holder and have my number as the primary line. The second l...
Resolved! Porting away from PM
Hi, I was wondering if I wanted to port away from PM would I be eligible for a refund for the remainder of the service I paid for? Thanks!
Resolved! DTEK60 Launches
http://ca.blackberry.com/smartphones/dtek50-60-by-blackberry/specifications.html New Blackberry
Partial Porting Failure
I activated a SIM card earlier today. I tried to port my number from WIND. It appears as though the number has partially ported. I have inserted the public mobile SIM into my phone. When I make calls, the caller ID on the target phone shows the corr...
Incomplete Port(?)
Hello there, About 5 hours ago I activated my sim card and requested a number port from voip.ms. I received a text telling me my PIN, and I am able to make outgoing calls showing my ported number but for some reason I cannot receive calls, nor can I ...
Resolved! Another phone plan switch problem
Hi guys. New here. Greetings.Switched to the $120/90 days plan but now unable to dial out or in and no data even though I see LTE or H++ signal. Appreciate any help please?Thanks much!
Resolved! Activation failed
Received my public mobile SIM card today. Went to go activate it, entered in all my details, etc, but it failed on the final page with an obscure error. Now I can neither log into self serve (although I did get an email saying my account was created)...
Referral Problem
So I have two problems here, I attempted e-mailing customer support, but after many unprofessional emails back and forth and the amount of times to repeat and re-explain and the same information traded over and over again, I'm making this post.I firs...
