[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Oukitel K4000 Lite - Network Compatibility
Hi, I'm considering getting an Oukitel K4000 Lite but I wanted to know first if it would be compatible with your network. Thanks Network Specs:2G: GSM 850/900/1800/1900MHz3G: WCDMA 900/2100MHz4G: FDD-LTE 800/1800/2100/2600MHz
Resolved! Emergency calls only/Service not provisioned
I'm having an issue with my sim activation. Even though my account is showing as active under My Account online I get Emergency calls only/Service not provisioned on my phone. Can a CSR (@Mary_M @Shazia_K @Saray_O) assist? Thanks!
Missing Refer-a-friend rewards
I signed up with Public mobile a month and a half ago and have referred two friends. On both refferals I recieved a text from Public mobile: "So sorry, your refer a friend reward will be less on your next payment as one of your friends has left us. S...
Data not working, tried everything!
I ported my number from koodo and activated my account last night, I have an LG g3 phone. Calls and texts are working, but data is completely not working - when I select the option to turn it on, the data icon doesn't even show up at the top of the s...
Money Disapeared
My Money in my Account keeps showing as Zero. I have PM @Shazia_K, @Mary_M, @Saray_O. Please tell me what is going on. I need my Service Back ASAP
Resolved! Community rewards - Renewal date
Hi, The 90-day plan renewal date for my account is on 2nd November. I expect some community rewards :o). Considering that the rewards are credited during the first week of each month, in my case will I be able to get the rewards credit in my account ...
Resolved! Province-wide, Canada-wide and Long Distance Add-ons
Hi,I'm hoping one of our moderators can sticky this thread.... @Shazia_K, how about it? @ute1978 posted a great chart explaining how Provice-wide calling works. I'm re-posting it here, and below, will describe how it works... There is a lot of c...
Canada Wide Plan - coverage
I just selected the Canada Wide Plan and wanted to know a few things. Note: I have an Ontario number. 1. If I call BC while I am in Ontario - will I be charged long-distance? 2. If I receive a call from BC while in Ontario - will I be charged long-d...
nov 20, 4 GB
From 6 GB too 4GB then after Nov.20, ......?$Not the direction i am looking for in the future.The offers nned too get better in DATA for myslef personally. I just rather use wi fii or no wi fii with my cell plan.I am extremely dissapointed in the 200...
Top up not working
Hello, My account was suspended for non payment.I top up my account this morning,turn my phone off and back on and still not reactivated. Can you verify please. Emmanuelle
Resolved! Samsung Galaxy A5: does it work with PM?
I have 2 questions: My device, Samsung Galaxy A5 (UNLOCKED): is it going to work with PM? If I order a SIM card, will I be able to test if PM works with my device, without activating a plan?Thanks in Advance,MS
I got confused by the long distance addon
I only have ON plan. if I purchase the LD addon. Can I make a phone call while I am outside ON.
Resolved! Ported koodo number, no longer working
Ported my koodo number, received an email stating my previous koodo account was closed.My public mobile sim doesn't appear to be working. Unable to make calls, text or use data.When I go into the dialer on my iPhone, it displays the new number I set ...
the call takes longer to go to through
Hi I just port my number from wind , my phone number is 647 , but I am not located in Toronto, however whatever I make a area call of 416 or 647 phone number it will have a voice say it will have long distance charge before the call go through how...
Resolved! Credit card processing failure
I got myself a new credit card specifically to start using Public Mobile. I registered my card online and used it to pay for 3 months. I enrolled for auto-pay, and at the end of my 3 months the payment failed and my account has been suspended with ...
Resolved! can't access to data
i could not access to my data eventhough i have data plan. try to set up in my phone as follow the link it still not work. and my phone does not have exact same option as i told this is manual setup for android phone? Press Main - Select Settings - ...
Data not working on Samsung Galaxy 5 Neo
Hello just ported my wife's cell phone number over from Kodoo. Texting and calling works. However, no data is working on the account. Please advise as she needs the data for work (google maps). Anything I can do?
Cancelling 90 day plan
Hi, I was wondering if it's possible to cancel my 90 day prepaid plan, and receive a refund for remaining days in my contract?Thank you
ZTE MAX 2 not connecting LTE
I just moved from Koodo and my phone was connecting to LTE on Koodo but after entering the APN internet starts working but it is showing me 4G not LTE. Am I missing something here..The phone is set up in Network settings as LTE
Various problems with new plan
I just signed up for the 90 day, Province wide talk, unlimited Text, and 12 GB plan. When I got to the transaction page the following was shown at the top 6. Transaction Summary‐ Sorry, your account activation request has failed. Please visit our onl...
SIM Card not working, failed to login attempt and email address not verified.
I activated my sim card today and ported my number over from WIND. The transaciton summary says "Sorry, your account activation request has failed. Please vist our online comunity at..." However, I did get a public mobile email with my activation det...
New phone number for TO area
Hi, Is it possible to get a 647 or 416 number? All what is showing up to me is 437 area code with a bunch of other random numbers. I got another phone number 3 months ago from PM and it was a 647 number. Is this new change because of the new $40 4g...
Unlocking a post-contract Rogers iPhone
Hello Like many people around here at the moment, I am interesting in signing up for the current 4GB/m deal. I have an iPhone 5C from a sibling. It was on Rogers, but their contract expired and they've moved to Telus. They did not unlock the phone. I...
Resolved! double billed
hey there. i changed my plan to the promotional one. I had autopay on and yet it told me I didn't and said my account would be suspended and also that my plan change failed. I topped up my account to pay the outstanding balance. i think went back in ...
Resolved! Received 2 Additional SIM Cards
I purchased 2 SIM cards, and received them on Monday, Oct 24, 2016. I activated and installed them the same day with no issues, a very smooth transition. However, on Wednesday, October 26, 2016, we received 2 additional SIM cards. Do we need them, or...
SIM cards not being shipped
Hello, I've ordered 2 SIM cards 2 days ago and still haven't received an email for shipment. It's strange because all of my friends who ordered the them on the same day already received cards. Please help!
Resolved! Lost SIM code
Hello, I lost my SIM code on the original card and am using a cut SIM card so I only have the last 12 digits.I want to activate my SIM card but in order to do it, I need my full 19-digit SIM code. My question is: are the first 7 digits of a PM SIM c...
Resolved! Subscribing to "New Announcements Notification"
Hello, I am new to Public Mobile since last wekeend. I have been trying to navigate and explore the site. How do you subscribe to Notifications for certain sections of this site, like the "new announcements" section. I tried playing around with the p...
Adding another SIM
I just ported one # and would like to port another. How can do this? So under same account how do I add another SIM to register
Resolved! North of Kingston, On Network Access
Any users living north of Kingston, Jones Falls / Elgin area? I'm in a marginal coverage area with Bell, but for the most part things work as well as can be expected... monthly service price just too much... I would like to move to this 4Gb/$40 month...
