Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My wife recently signed up with PM. She gave my phone number as the person who referred her. During activation there was an error in porting her existing Virgin number and she was forced to take a new number. The payment went through and the SIM got ...
Hello PM Community, I activated my second mobile account with PM this morning, Nov 5th 2015. After entering all the information including porting in a number from chatr mobile, my new account was active immediately (~8:54 AM). I was also able to imme...
Hi. I have ordered a triple punch SIM card because I phone an iPhone and it uses nano sim. Can I change my service to the new one? If so will I keep my current plan which is the $20 plan because I had it for 4 years.
Hi, I'm trying to crate an account to activate my account but it won't let me, and then it asks me for my phone # but I don't have one. My sim card does not exist either which is brand new
Hello,Here are two humorous videos that are PM-related:https://www.youtube.com/watch?v=J4DpKN7_HRQhttps://www.youtube.com/watch?v=uZUIcwmmqH8Enjoy!
Hello Community! I will be moving to Vancouver but I have a Toronto public mobile number. I want to change my current Toronto number to a Vancouver number while I am still in Toronto. I have the unlimited talk and text Canada-wide plan. So, my que...
Hello I currently have a samsung galaxy ace-2x activated with public mobile. My brother gave me his Moto G wich came with an unactive public mobile micro sim card. Can I cut my ace2x sim to fit the new phone? If not can public mobile activate my moto...
The whole idea behind the Community service and having no Call Centre does not work. It takes ages to get good service and when you have no one to talk to, then it's like shooting in the dark. My wife had an issue when activating her number. She got ...
Hello, I recently changed my plan to have data, But i dont have interent access!! i tried to read the disscussions and change the APN with unlockit.co.nz, no results!! Does someone know how to solve this issue?thnk you,
I heard that the New Dragontail Glass Screen is better than Gorilla Glass. Is that true? If so, My Alcatel Onetouch Idol 3. 5.5 in phone has Exceptional Screen and Price fenominal
Over the few short days I've been a member, and user, I cannot help but notice some things need to be blatantly stated as to what Public Mobile is, and what it is not. Public Mobile's website, although fairly straightforward to me...many of our compa...
Hey,I just made a payment of 45.00 through self-serve.It shows in my payment history, but the available funds still shows 0.00.Thus, I can't change my plan.Please help
Hi everyone, we all know that PM had some ups and downs in the last two weeks. While trying to help as many people as I could, I was also experimenting some small problem with the porting my phone. But now, with the help of Greg (support team) and @M...
I'm trying to add these add-ons, but I keep on getting these errors: One or more selected features could not be added to your account. Please make a payment and try again. Click here to check your Transaction History. How should I get them added on?
Hi, PM, I have just paid 90 dollars by payment vochers to activate my new PM SIM card,.Everything is ok but at last , when I click on the "Activate the phone", it comes to failure。 Sorry, your account activation request has failed.Please visit our on...
So a few weeks ago Microsoft announced the Lumia 950/950XL which looks like a nice phone. However the Canadian price tag of 750 and 850$ will surely throw some people off (originally 550 and 650 USD) I'm planning to get either one of them since I onl...
Hello everyone,I'm really not trying to beat a dead horse but I cannot find any answers anywhere on the forums to my issue. At 8pm I registered my new sim that came in the mail, paid for it and activated my account succesfuly. I was able to login and...
Big fixes and more carrier support! Hope this helps everyone!
Hi there, I have been with PM for about a month now. I switched from Wind and the service outside has been amazing. However, in my basement my signal seems to be worse than Wind's service.. which I am quite amazed as PM is part of Telus. I am not tha...
Hello everyone.. just a reminder if you find a solution to your issue please bravo and click accepted answer! thanks!
I've had good luck in past calling with voip.ms SIP service (sort of like a industrial VoIP often used for offices and call centres) with the CSipSimple app and also the built-in Android support on the dialler. They don't support SMS except through t...
Anyone see the absolutely bonkers pricing on this phone? $899 CAD for this thing?!?! For the specs this is hardly a $1000 phone when all is said and done. Dumped all my Blackberry stock this morning at a LOSS lol! Blackberry Priv Pre-Order I had high...
I understand that PM is in public beta. I also understand that there is no phone support provided to new subscribers. Once we have waited 48hrs for a responce from PM web support to our problems what is a reasonable time to wait for a resolution? PM ...
I was wondering if other users are having data connectivity issues on the go train? I take the Milton Go from Union and I often find that it drops from lte to hspa+. Problem is, sometimes even then the connection would be spotty and apps would lose ...
I tried to recommend a friend from Nigeria to switch her Nigerian phone from Fido to PM b/c she was paying to much... I first tried my SIM in her phone in order to see if it would work and I called out no problem so we ordered a sim. Now I received t...
I was curious if there is a way to delete voicemail without having to listen to the message.
Too many new users are bypassing vital (to their sanity) information when staring up with PM. So, on the Activation page the message: "Make sure your phone works on the Public Mobile network." needs to be in bold, and the message "This tool doesn't t...
PM staff... I understand the point on the questions the site asks when you try to "Contact Us" however with all the small issues on the site, an "Other question" that skips straight to the email form would be great. I spent 10 minutes trying to find ...
Hello, I got a rude surprise a couple of days ago to find my autopay failed. So naturally, I read the forums here. Its been 2 days now with no response. So it seems like operating procedure is to post here. I normally use a Chase Canada Visa. This wo...
Hello All, I'm 'new in town' and apologize if this question has been posed before. I'm looking to order additional SIM cards for my wife and kids. Is this possible under a use single account? Does each individual have to create their own account to r...
