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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29215 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 40951 Views
  • 185 replies
  • 29 Bravos

Ex spouse

My ex wife is paying for hers,my sons and my phone service…I’d like to get taken off her account and start my own…any help would be greatly appreciated…not being able to call a representative poses an inconvenience .

BLF-BLF by Great Neighbour / Super Voisin
  • 0 Views
  • 0 replies
  • 0 Bravos

Larger SMS messages not sent, not receiving atrachments

My SMS feature has been a point of contention for me. First of all when I send texts, which are no more than 200-250 characfers, it never sends. When I shortened the same text, it sends. Is there a size limit for the number of words in SMS ? I also h...

MSS Messaging requires phone #

I am not getting texts from Public mobile. Message comes upPress settings, go to phone settings, and enter your phone numberPrimary or secondary will not save. I don't know how to use this. Please, can someone call me?

Oldmeemers by Great Neighbour / Super Voisin
  • 14 Views
  • 2 replies
  • 0 Bravos

My Account page not loading?

I log in successfully but when I click on the My Account page it just diverts to the Public Mobile home page. I can't reach the my account page. I've clicked on links in the help articles too and it just goes to the home page. 

Megan1286 by Great Neighbour / Super Voisin
  • 45 Views
  • 5 replies
  • 0 Bravos

Data

Is it possible to use my points reward to increase my remaining data?

up grading to a better plan

I am 5 days into my current plan. I want to change it to one that includes Mexico. It is $5 more than my current one. If I change now, do I pay $35 now, and get a new renewal date, and the money i paid 5 days ago is gone? or is there some kind of cre...

pvlarry by Great Neighbour / Super Voisin
  • 26 Views
  • 2 replies
  • 0 Bravos

Resolved! Turn off automatic top-up

I was billed for an automatic top-up which I was not aware of. I’d like to deactivate this automatic function and ideally be reimbursed for a service which I did not willingly and knowingly order  

Suzie82 by Great Neighbour / Super Voisin
  • 44 Views
  • 3 replies
  • 0 Bravos

Legacy account friend referals not applying discount

Hello, I have a legacy account with 23 friend referels. I was charged the full amount of my plan. (35$) My points did not apply to the transaction. I also noticed that I have had the problem for the last few months without noticing. Please help recti...

ZacharyCV by Great Neighbour / Super Voisin
  • 19 Views
  • 1 replies
  • 0 Bravos

Resolved! Rcs

I'm new to public. Been with for almost a month. Can't seem to get the rcs chat feature to work. Everything that has to be on is on. Keeps saying verifying phone number. It's been doing that since I switched to public. Tried everything the others hav...

Does unsubscribing cancel my phone plan?

  I just signed up with Public Mobile, but I wanted to disable the subscription feature and just top up my phone manually. When I go into settings and try to disable the subscription, it makes it sound like I’m getting rid of my whole plan. They say ...

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bobca420 by Good Citizen / Bon Citoyen
  • 31 Views
  • 2 replies
  • 0 Bravos

5G service

I upgraded my account several months ago. I am not getting 5G service

LinKinney by Great Neighbour / Super Voisin
  • 66 Views
  • 6 replies
  • 0 Bravos

Traveling to Turkey, istanbul

Hi allI am traveling from Canada to Istanbul, Turkey and my phone is e sim.1) Should I get a physical sim or will e sim stay connected?2) Will my internet data and roaming/service stay or will it not work?Otherwise I may need a Fido or Telus sim card...

MAHIRReza by Great Neighbour / Super Voisin
  • 58 Views
  • 5 replies
  • 0 Bravos

account

i made a new email account and joined the community as i lost my email i signed up to and can't remember it i can verify my account np just need someone to email me to verified it thanks 

evelynsavoy by Great Neighbour / Super Voisin
  • 32 Views
  • 2 replies
  • 0 Bravos

Transferring number

Hi, I'm trying to transfer my old number and was told to wait for a 6 diget number to be texted to me. I waited, hit the  resend button and still nothing was sent. What do I do now?

Lynn37 by Good Citizen / Bon Citoyen
  • 63 Views
  • 6 replies
  • 1 Bravos

subscription plan change - do I lose call features???

I am on a plan with 40 gb of data which I do not need.  I want to go down to a lower plan but need to know if voice mail and call display are still included in that plan?   it's not listed in calling features so I am wondering if that is the reason w...

cindyinns by Great Neighbour / Super Voisin
  • 64 Views
  • 4 replies
  • 0 Bravos

How to get refund

Hi, I signed up and never got a SIM. No one is responding to my requests for service, what am I meant to do?

Ummmmm by Great Neighbour / Super Voisin
  • 61 Views
  • 3 replies
  • 0 Bravos

Resolved! US Travel - Any Gotcha's or Things I Need To Do?

Going to Florida for close to a month shortly. I have the $35, 75gb plan from Boxing Day. The plan states Data within Canada, US and Mexico. Unlimited Canada, US and Mexico wide minutes and messaging. My question is do I have to do anything to the ph...

scope11 by Good Citizen / Bon Citoyen
  • 86 Views
  • 3 replies
  • 0 Bravos

Koodo SIMs for Public Plans

Hello! I paid for a prepaid Public Mobile SIM and received a Koodo SIM in the mail. I have an email confirmation for the purchase of a physical public mobile SIM.  The Public mobile app says SIM card not valid. are Koodo cards supposed to work for Pu...

Username148 by Great Neighbour / Super Voisin
  • 53 Views
  • 1 replies
  • 1 Bravos

Data not connecting

Hello,I have an iPhone 13 and is on the 20G Canada-US-Mexico plan.  I’ve have my cellular turned on, but when I’m out of wifi range, the data is not connecting.  I tried turning wifi off, but still doesn’t work.  The only way to have data working is ...

Pstone1 by Good Citizen / Bon Citoyen
  • 108 Views
  • 5 replies
  • 0 Bravos

Network, Problems

Is anyone else having issues with the network? My issue is not being able to make or receive calls and texts. If so, how to fix the problem?  

Esim reactivation

I’m currently at Public Mobile Customer, however I recently tried Lucky Mobile as my account had gotten hacked now I chosen to go back with Public Mobile and my eSIM, which is visible under my account is not working, so I currently have a paid accoun...

Kristenann by Great Neighbour / Super Voisin
  • 51 Views
  • 3 replies
  • 0 Bravos

Lost signal out of nowhere - been over 2 hours

Signal disappeared on Iphone. Was working fine 2 hours ago, but suddenly no service.Iphone  just has SOS. Replaced SIM on another unlocked phone and issue persists.Has my # been stolen? Please help.

shaarky by Good Citizen / Bon Citoyen
  • 81 Views
  • 8 replies
  • 0 Bravos
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