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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29314 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 40963 Views
  • 185 replies
  • 29 Bravos

Can't change plan to the CAN-US-Mex plan for $35.

I currently have a CAN-US plan for $36. I want to change plan to the CAN-US-Mex plan for 35.  But when I go to change subscription all I see is the Can-US plan (current older plan) I don't see the Can-US-Mex plan for 35 but I do see it on the website...

marvellous16 by Great Neighbour / Super Voisin
  • 29 Views
  • 4 replies
  • 1 Bravos

NEW TO ACCOUNT

HI I AM AN EXISTING PUBLIC MOBILE CUSTOMER. HOW CAN I ADD MY PHONE NUMBER TO THE ONLINE ACCOUNT. 

Shakrpie by Great Neighbour / Super Voisin
  • 52 Views
  • 6 replies
  • 0 Bravos

Block extra data add on

Hello! My 14 year old racked up $1200 of extra data by simply relying “yes” when public mobile would send him a text asking if he wanted to get more data. Obviously they send it to his phone number not mine. Is there a way I can prevent this from hap...

Kagale5131 by Great Neighbour / Super Voisin
  • 45 Views
  • 6 replies
  • 1 Bravos

Wrong subscription

I am new to public. Just signed up for Canada Mexico US plan and when I reach US it shows me only Canada. And I don’t see the deal for $29 anymore what do I do 

Blossom333 by Good Citizen / Bon Citoyen
  • 95 Views
  • 8 replies
  • 0 Bravos

Nightly Data

I was just wondering why I am routinely showing data use at night around 12-12:30 am when phone is snoozed and on wifi? some as high as 600mb?  Makes no sense to me as unit is on wifi at that time of night.  Seeing varying amounts of data around that...

Felky by Great Neighbour / Super Voisin
  • 32 Views
  • 2 replies
  • 0 Bravos

I need a refund

I purchased a subscription, but I ended up subscribing with a different provider.I never got a SIM or used by subscription on any device. is it possible to get a refund?

Chrisk123 by Great Neighbour / Super Voisin
  • 37 Views
  • 2 replies
  • 0 Bravos

Resolved! Buying U.S. roaming

Hello..help! I am trying to buy U.S. roaming 15 day talk, text, data. Usually $30+ tax.I just finished my last 15 day same pkg yesterday but are having great difficulty todaybuying a new 15 day roaming. When I select it, it adds funds & then I try to...

Dave_Butt141 by Great Neighbour / Super Voisin
  • 41 Views
  • 2 replies
  • 0 Bravos

Resolved! New customer

I became a new customer yesterday. My payment went through and I tried to switch my phone number over from Telus, but they took my phone number back. So now I have absolutely no service from Telus or from Public Mobile and my payment went through. i ...

Metalmaiden by Great Neighbour / Super Voisin
  • 91 Views
  • 8 replies
  • 0 Bravos

Subscription payment

Hi, this is my first time paying for my subscription. My payment is due today and I have the money for it, but it has yet to be paid so I was just wondering if it’ll take a couple ours to pay or if it should be insist. If so how do I go about making ...

Aur0ra by Great Neighbour / Super Voisin
  • 62 Views
  • 4 replies
  • 1 Bravos

cant make a phone call -

I have a Canada us 30 subscription. but when i tried to make a call it, i get a voice message indicating i have reached my minutes limit, even through i have unlimited talk and text.  any insight?

Farzi by Good Citizen / Bon Citoyen
  • 105 Views
  • 11 replies
  • 0 Bravos

SIM card not delivered

I have waited for a week to receive a SIM card that was promised for delivery in two business days.  What has gone wrong.  When will I get it.

Schlegel by Great Neighbour / Super Voisin
  • 51 Views
  • 4 replies
  • 0 Bravos

can't understand how public points are calculated

Who can tell me how it could be :From previous summary to 01/09/2025;     Points Earned: 2.9;       Points Redeemed: 0     Points Balance: 11.85but actually my points balance was 10.85 points as shown in previous summary. the new balance should be 10...

Lucia_m1 by Great Neighbour / Super Voisin
  • 60 Views
  • 5 replies
  • 0 Bravos

Getting SMS in South Korea

Hello,I am working with my CRA account in South Korea,but I cannot get a SMS (text msg)from them to identify myself. Can I use the roaming service with public mobile in South Korea or is there any way to get the SMS? This cell phone number is the onl...

Suy by Great Neighbour / Super Voisin
  • 87 Views
  • 6 replies
  • 0 Bravos

Rewards

Did public give offer of holiday giveaway of 2gb for 2025

Adamich by Great Neighbour / Super Voisin
  • 40 Views
  • 1 replies
  • 0 Bravos

Resolved! Canada/USA/Mexico plan

Do I need to have my roming option switched to on when I go to the USA from canada. Or does it change automatically when I cross over With roming switched off on my phone. 

Bueckert by Great Neighbour / Super Voisin
  • 121 Views
  • 5 replies
  • 0 Bravos

Rewards are not being paid out.

I am paying customer on a $30 + Plan since October 2024, so far I only received 0.9 Points in Rewards. So I reached out to CS_Agent and this is what I am told. I don't believe what they are saying is correct. edited by computergeek541:  removed unrel...

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Jattdesi by Good Citizen / Bon Citoyen
  • 202 Views
  • 9 replies
  • 1 Bravos

Public Mobile Service

My Public Mobile service stopped working last October 2024.  I can no longer get into my account to make a payment.  How do I get my service back, January 21, 2025.

Kenny99 by Great Neighbour / Super Voisin
  • 99 Views
  • 6 replies
  • 0 Bravos

Roaming with a Canada / US plan

 Why do I get this message when I have a Canada / US plan?Public Mobile here. Welcome to USA. You will need a Roaming Add-On to use your phone if you do not have a Canada-US or Canada-US-Mexico plan. You can get a US Roaming Add-on for as low as $10 ...

Don76 by Great Neighbour / Super Voisin
  • 75 Views
  • 3 replies
  • 0 Bravos

Resolved! billing

I am being illed on 2 credit cards. This should not be happening. I am getting billed on a new card since December and stil be blled on a card that has, to my knowledge , expired. Can you tell me how to get this rectified? thank you 

Resolved! Transferring a number

I’m in the process of transferring from Koodo to public. I have responded to Koodo with yes . I understand it may take up to 5 hours. I understood I would still be able to make outgoing calls as well as texts, however can do neither. Any what I shoul...

Mommygunn by Great Neighbour / Super Voisin
  • 77 Views
  • 4 replies
  • 0 Bravos

How to get old number back after inactivity for more than 90 days

Hello community,Hope you guys are well. I have lost access to my old account due to inactivity for more than 90 days. Actually, I had to go overseas for few months therefore I paused my subscription and unfortunately I forgot to turn it on and now I ...

Mbilal by Great Neighbour / Super Voisin
  • 56 Views
  • 5 replies
  • 1 Bravos

login passcode

I got new phone. I try to login my account to buy esim card. It is two step authorization. I have emailpasscode. But, I cannot access phone passcode because I don't have access to phone now. Can someonehelp solve this issue? Thanks.

Ying20109 by Good Citizen / Bon Citoyen
  • 76 Views
  • 7 replies
  • 1 Bravos

Resolved! What Add-on do I need to buy to have roaming in France?

Can anyone please help? I am going to France and want to buy a talk/text add on. I don't see an option for France or Europe - a lot of other countries and UK etc. Does anyone know what add-on I need? THANK YOU SOOO MUCH

DDCC by Great Neighbour / Super Voisin
  • 85 Views
  • 6 replies
  • 1 Bravos

Resolved! Change of SIM card and number?

hi tech support team,      We've recently moved from Ontario to New Brunswick. Question is, do I need to change my SIM card and phone number? 

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