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Buying U.S. roaming

Dave_Butt141
Great Neighbour / Super Voisin

Hello..help! I am trying to buy U.S. roaming 15 day talk, text, data. Usually $30+ tax.

I just finished my last 15 day same pkg yesterday but are having great difficulty today

buying a new 15 day roaming. When I select it, it adds funds & then I try to purchase my 15 day but does not seem to purchase. I even checked Usage Breakdown & it shows 0 / 15 days left?

2 REPLIES 2

AK32
Model Citizen / Citoyen Modèle

There is a time limit from when you can re-buy the same add on, you may have to wait 24hrs and then try again.

hTideGnow
Mayor / Maire

HI @Dave_Butt141 

yes, usually you need to wait 24 hours before you can re-buy the same roaming addon .  

you will probably need support agent's help to sort this out.  Please submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

 

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