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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1953 Views
  • 25 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30254 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42025 Views
  • 185 replies
  • 29 Bravos

Resolved! call forwarding after i travelled outside CAN-US-MEX

Hi,I am currently travelling in Europe and for some reason I can not call forward using the *21* or by selecting the call forwarding option through the iPhone menu- can I call forward from the app? any guidance is appreciated

nazem by Good Citizen / Bon Citoyen
  • 74 Views
  • 5 replies
  • 0 Bravos

Real Support

Is there a real person that works and can call from the company Public Mobile.Your site is non helpful need a real human

Dinow25 by Great Neighbour / Super Voisin
  • 125 Views
  • 8 replies
  • 0 Bravos

calling Mexico

A few days ago i g my new plan Can-US-Mex.  I want to call Mexico. Do I still dial 011-52..then area code and number? or  just 52  area code  and number. It is my first test

pvlarry by Good Citizen / Bon Citoyen
  • 49 Views
  • 2 replies
  • 0 Bravos

Porting issues

Hi everyone, I've been trying to port my number over to pm since yesterday. I can call but can't receive call. Anyone knows which number to call? Thanks for your help.

Tee11 by Great Neighbour / Super Voisin
  • 85 Views
  • 5 replies
  • 1 Bravos

Promo codes

Can I combine multiple promo codes when activating a new plan?

Thanika by Good Citizen / Bon Citoyen
  • 77 Views
  • 7 replies
  • 0 Bravos

Resolved! credit card update

I need to update my credit card information because my current card is expiring soon. How do I do this to avoid service interruptions?

Thanika by Good Citizen / Bon Citoyen
  • 71 Views
  • 2 replies
  • 0 Bravos

No simcard from last August

I ordered a simcard last year Aug or July,  never received  it. Does anybody  know what to do or who to contact.  

Slug67 by Great Neighbour / Super Voisin
  • 84 Views
  • 4 replies
  • 1 Bravos

Plan for United States not working

Hi, I signed up for a Canada/US plan but when I go into the United States I am getting the message below. Is there a reason my service is not working in the United States? 

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gsavino3 by Great Neighbour / Super Voisin
  • 81 Views
  • 3 replies
  • 0 Bravos

Payment

Payment will be taken automatically from my credit card or I shall make payment manually ?Thanks!

lxh by Good Citizen / Bon Citoyen
  • 68 Views
  • 3 replies
  • 1 Bravos

Porting a number that has already been assigned to my phone

Hello, I have a problem.  My daughter has recently signed up for public mobile and forgot to port the rogers phone number to the public mobile number.  Hence she has 2 numbers on her phone.  I from rogers, the one she is planning to keep, and the one...

Elliot12 by Great Neighbour / Super Voisin
  • 61 Views
  • 3 replies
  • 0 Bravos

Outgoing Caller ID- HELP!

Hi!I recently moved over from Telus to Public. I called a client who didn't have my number saved and when they answered they were confused because the name was an old business name I've never used publicly. Im a landscaper and it's coming up as my ol...

AimIsak by Great Neighbour / Super Voisin
  • 97 Views
  • 2 replies
  • 0 Bravos

Resolved! PUK code

I accidentally locked my SIM need PUK code and system is showing error when I try to create a ticket. Is there a number I can reach out to? 

Order in which data used

I recently switched to a new plan and since switching noticed my data is drawing off my one time Xmas bonus data and not my actual plan of 3gb per month. It should take from the plan 1st and leave my extra data if I ever go over. I'd like this correc...

NeilTownsend by Good Citizen / Bon Citoyen
  • 126 Views
  • 6 replies
  • 1 Bravos

Re: OnePlus 13r Canada MMS not sending

I followed everything that you mentioned and my MMS is working for pictures. The only issue now is when receiving something from someone it comes in separately instead of coming in normally on the person's message. I send a picture and it sends norma...

Annster by Good Citizen / Bon Citoyen
  • 148 Views
  • 8 replies
  • 0 Bravos

credit

I changed my provider, but have not got a credit from my last payment

skysteve1 by Good Citizen / Bon Citoyen
  • 150 Views
  • 3 replies
  • 0 Bravos

Transfer number

I have 4 lines in the house, 3 on Fido, 1 on Rogers.  I accidentally provided the account number Fido instead of Rogers for my number transfer.  How can I update this to complete the transfer?

AVallinga by Great Neighbour / Super Voisin
  • 89 Views
  • 4 replies
  • 0 Bravos

Accessing Past Bills after Leaving Public Mobile

Hi, I recently left Public Mobile (PM) to switch to another mobile company. I am trying to access my past bills with PM but can't seem to do so. I  would like to receive some assistance on how to do so.Thank you.

ygw by Great Neighbour / Super Voisin
  • 144 Views
  • 4 replies
  • 0 Bravos

Account on hold

When I log in I get the message "Your services are on hold due to the expiration of your subscription. If your services are on hold for more than 90 days, your account will be closed permanently and you'll lose your phone number" I have auto pay set ...

Erinm1234 by Great Neighbour / Super Voisin
  • 96 Views
  • 3 replies
  • 0 Bravos

Rewards program

Do I have to register for the rewards program or can I just hit redeem by the reward I want

Happygirl62 by Great Neighbour / Super Voisin
  • 62 Views
  • 3 replies
  • 0 Bravos

Installation failed

I purchased and eSim and was going thru the installation and at the end I received a message that the installation failed. Seems my wifi network was not set on.On the App I had selected a new phone number, set the Default Line to primary, set iMessag...

Nice_Karen by Great Neighbour / Super Voisin
  • 61 Views
  • 3 replies
  • 0 Bravos

Resolved! network

In Canada, I am on a 5G network, In the USA would it be a 5G network or it switch to a LTE network?

Tbird by Great Neighbour / Super Voisin
  • 116 Views
  • 3 replies
  • 0 Bravos

Resolved! Esim

I have a friend with PM who broke their phone that had an esim.  When she buys her new phone with esim capabilities what does she have to do.  

KZ1964 by Great Citizen / Super Citoyen
  • 92 Views
  • 2 replies
  • 0 Bravos

credit card payment

Anyone know why a business credit card that was originally on the payment method would be rejected?

davethrosel by Great Neighbour / Super Voisin
  • 79 Views
  • 2 replies
  • 0 Bravos

Refund

Hi there, I subscribed to Public Mobile on Jan. 9, 2025 and I switched back to my previous provider on Jan.25, 2025, hence I should get a refund for the initial charges charged on my CC as I did not use the full month. I should get a pro-rate refund ...

Aldrei by Great Neighbour / Super Voisin
  • 133 Views
  • 5 replies
  • 0 Bravos
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