Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
UPDATED: July 5/18 including SD08's post.First a word of CAUTION: the following analysis is based on personal experience and observing posts to this forum, and has not been confirmed officially by Public Mobile. It was helpful to me in understanding ...
Hello, I received my sim-card not a long time ago and tried to activate sim-card. So it was pretty much straight forward but on the last step system showed me an error "Sorry, your account activation request has failed" But in the next line was "Than...
Hello, I activated my phone on friday, transferred my number from fido. Since then I cant recieve any incoming calls and texts. I sent email on Friday -no answer so far. I sent Private message to two of PM moderators but no answer so far. What should...
Hi All - I set up my plan to change to the new 4gb/month plan (from the old 2gb/mnth plan) at the time of auto-renew. My plan just auto-renewed but still lists my old plan as being in effect. Anyone have any advice? I would have assumed that info wou...
Hi, I have ported my phone number recently and I can only dial out but cannot receive calls. From what I read, I believe I have a failed port, who do I contact to have it fixed? My old line is already expired (from ChatR) so I'm afraid I'll loose my ...
Can I add my wife who doesn't have a cell number yet but I am planing on buying one from Best Buy?I want her to have her on plan but I will pay for it from this account.DD
Hey, I am wondering since we get $ off of our plan from these rewards. Do they last your whole life with the promo plan or do they only get money off of the next 3 month payment? Let's say I completed Autopay and Refer-a-friend. Which is $9. Will it ...
Hello everyone, I was wondering if anybody would be able to provide me with some assistance. I recently purchased the SIM card and completed the necessary steps to activate my SIM card and plan. However, once i inserted the SIM card into my phone I w...
I signed them both up, myself so I know I definitely included my number in the referral portion of the sign up. What should I do? I waited around 3 days, thanks guys.
Just wondering what phones and Operating Systems are running for their Daily phone I have a Microsoft Lumia 640XL and I am running Windows 10 (Preivew Edition) for my OS What does everyone else have? I am expecting it to be Android, then Apple and ma...
since i have been with pm, i have heared same problems what a new customer have over and over again . i know some of problems was caused by new customer who do not handle the process correctly and some of them because pm system did not do right. i wo...
Hi All, Please can someone help me with the porting process.I have a speakout sim (no phone) and have credit on it (its active).I confirmed that my speakout number is eligible for transfer, then I fill out the form using my speakout 10 digit number a...
fot some reason my autopay didnt take money from my visa card. i am sure my visa card able to use. can someone take look for my please. i dont have any service now.
1) If i go to the states, and i have purchased the international calling add-on, will i be able to make calls while in the US? if not, how can i have roaming in the states if i need it 2)I need to change the credit card that autopay is coming from, d...
Hey,I forgot my account password, then I tried to reset said password, but I didn't receive an email until a long while later, so the link expired - now the error message states to contact Public Mobile because the account is still locked...Any help ...
I use Rogers (iPhone), barely able to get the signal in this mall sams as FIDO And WIND.Wondering how about PM ?I work in this mall and think ing to switch over PM.Any idea? Many Thanks in advance
All my call history seems to be in a different time zone, as all entries are off by a few hours.Is there a setting somewhere that I can adjust the time zone for my call history?
When i plug my old sim card to another phone i receive incoming calls on both phones and i can answer the call on the public mobile sim but when i take out my old sim card I can't receive any incoming calls any more. It goes to voicemail.
When I tried to put my creditcard for auto-pay... it said something like <<unable to verify the creditcard>>... I have tried with many creditcard and it says the same thing... anyone have solve this issue? I have tried another browser too and clear ...
Hi I notice an unusual pattern of dropped calls and signal fluctuations after changing my plan. In fact prior to my changing the plan ($ 40 /month 1GB Data / Canada Wide) I had nearly a full signal bar on my phone at my residence in Pickering ON, how...
For whatever reason, when I try to reply to a previous thread/post of mine I get re-routed to the login page and the site won't accept my password. I have to the email I received to reset my password (the only way to get back in) but then search for ...
My brother received his SIM card a few days ago and he tried to Check his phone number eligibility but it says " the number you gave is invalid".Anyone experience this and what the solution is? Thanks
@Jeremy_M @Christopher_T @Val_T @Brooke_CIf private messages aren't getting read for 3days plus sometimes, I'm not sure how we can continue until the backlog clears a little.
