[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Navigating voicemail options?
It's quite a rich voicemail system with a lot of options. I cannot figure out how to even change my standard greeting! Anyone have any flow chart of the voicemail options or at least know how to get to my universal greeting? Additionally, how many vo...
Resolved! Autopay Reward & Vouchers
If I purchase and apply vouchers to my account which is currently set on Autopay, will I still retain the reward? Just curious if I can treat my accounts as paying "month to month" with the vouchers instead of having a larger sum hit my credit card e...
Resolved! Sorry, your account activation request has failed on the last step
Hi All, I signed up for PM (around 4:30pm), and completed all steps 1 through 6 and on the summary page i get the following: 6. Transaction Summary- Sorry, your account activation request has failed. Please visit our online community at href="https:/...
Resolved! Unable to Connect to Automated Company Directory
Hello, I just ported to Public Mobile from Wind Mobile for the promotional $120/90 days with 12GB LTE/Ontario wide calling. So far there have been no problems in terms of reception or data connection. I did run into a problem today. For my work, I am...
Resolved! Trouble porting from Koodo.. just like everyone else on here
Hi all, Just expressing a bit of frustration at the system for swapping numbers from Koodo. I understand Public Mobile is supposed to be driven by a small customer service team but if you want to go fully automated and user driven, please make sure i...
Porting Koodo Number
Hi, I just activated my sim-card. As per the instruction I have created a new number and asked for a port from Contact-Us I was wondering if I need to keep my Koodo sim in my phone while it's being ported or If I need to switch to the public mobile ...
Haven't used up all my data, yet, I'm being told I did.
Dear PM and community, I currently have the 12gb unlimited province wide talk and unlmited global text. My issue is that I was told I used up my alloted data and need to purchase an add on if i wantcontinual access to the internet. Based on my iphon...
Resolved! Was I not charged gst?? Or did I get a discount?
When I initially signed up the email from Public Mobile said my plan and gst would be $126, yet my credit card was only charged $120. At first I thought the gst was not applied, or is it since I paid with a credit cart that they automatically give yo...
RESOLVED
THANKS
Any discount on other plans (not $40/4G)?
I want switch my wife's $25 no data Fido to PM, she doesn't need that much data, 1G should do it. Thanks
Resolved! What happen to existing number after porting in a new number?
I got an existing number in my PM account right now and I'm thinking of porting in another number I have from Telus. If I do that, what will happen to my existing number at PM? Will it get replaced and I'll lose that number? Is there a way to keep bo...
sim card order status
Hi, I ordered sim card some days ago, still not receive yet? how can I check the status of my order? peter
cant get incoming call after porting from rogers to pm
I cant get incoming call on PM after porting from rogers and my privous line still on working
Mobile Hotspot Not Working
Hello, I recently transferred to Public Mobile on the 90 day plan.My Mobile Hotspot is not working anymore. Cell notification will say that it has connected to my IPAD but there is no transfer of data. Thus, I am unable to use the internet on my ipad...
Resolved! Activation failed
I, like many on this discussion board, have been having issues with the $120/90 days activation process where our payments have gone through but we are unable to access our self serve accounts or even use our plan because our SIM card doesn't work. T...
Portting
Hi, can you please check if my potting from Rogers is successful or not? Thanks!
No confirmation from Wind about cancellation.
Hi, Wondering if I need to contact Wind about my porting and cancellation. I never received a text message acknowledg my cancellation. Any body else have any experience regarding this , any input is welcome.I assume they know my number is no longer w...
new customer - no network/emergency calls only
hi, i just received my SIM card yesterday so i cancelled my phone plan with fido (it expired this morning) and activated my public mobile phone plan. when i insert the SIM card though, it tells me there is no network or only emergency calls are avail...
Moderator Response Times
I'm just wondering what experiences others have had when activating. I tried activating almost two days ago now. Initially I got a failed activation but moments later an email saying welcome to the community and the payment was taken. Since then I ha...
Standard calling features in the plans?
I find it frustrating to have to hunt for basic information. I hope PM realizes this is not acceptable in an advanced society. Any way, my questions are relating to where can I find and what are the standard calling features in the plans, In no part...
Can't receive calls
It's been four days since I have ported my number and still can not receive any calls. Can anyone help me? Thanks! Lorraine
Resolved! No text and can't receive call
Hi, I just sign up and ported my number, I can't receive call and text but data and calling out works. How long does it take for my account to be fully active? Thanks
OnePlus One potential LTE and reception issues
Hi all, Just yesterday I made the switch from Telus to PM and I've noticed two things.1) My reception dropped from full bars to around 0-2 with PM. I used the OpenSignal app to help verify that is indeed the case. Sometimes when I refresh OpenSignal ...
Resolved! Error while paying for a new activation
Hi,I was registering for a new account as I am transferring from Koodo but, after I put in my credit card details to register for a new account and plan, I got an error message. Now, what should I do? Also since I want to port my number and had selec...
@Mary_M Porting still not working
Hi Mary: I've tried to reply back on private message but every time I hit the send but it told me that the message no longer exist? Anyhow after I got from work I rebooted the phone several all times but still no Data & not able to make or receive c...
No Data on Iphones!!!
HI, so yesterday i ported over two numbers which both got sms confirmation that the port went through. Though when trying to access the internet/data, both iphones were not able to connect to dataI have an iphone 4s and iphone 5 both which i inputted...
Suddenly No Service??
Anyone can help me?Thanks.
Refer A Friend
Hi guys, Just switched over to PM from Bell without a problem. I'm trying to set up my wife's phone but for some reason when I enter my PM phone number after it got ported over it says that the number does not beloing to a PM subscriber. Just want to...
Got a temporary number but can't change to the 40$ plan.
So the admin gave me a temporary number with a temporary plan (21$). In my acccount it said that Im due 21$.. but do I need to pay that 21$? Because it's not the plan that I wanted... Also when I want to change the plan to the desire plan 40$/month (...
Trying to order sim cards.
I am trying to order 2 sim cards, but its saying "zip code does not match billing address". The transaction went thru on my visa too but got that error.
