FR
Help
Get Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Register now!

Forum Posts

Ask a question

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 76336 Views
  • 182 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 77009 Views
  • 181 replies
  • 32 Bravos

got new sim card then what?

Hi - my phone is showing "emergency calls only" and so public mobile sent me a new sim card.i updated my new sim card number on my personal account page.put the card into my phone, it's the same problemcan someone advise

TC by • Good Citizen / Bon Citoyen
  • 977 Views
  • 3 replies
  • 0 Bravos

Resolved! Access Messages While Roaming

I travel to the US fairly often and almost always setup Talk/Text/Data with Roam Mobility. This trip, however, I only setup data. Having forgotten to forward my number before I left Canada (due to having a lack of phone number to forward to), I'm won...

jigginsmcgee by • Great Citizen / Super Citoyen
  • 4776 Views
  • 12 replies
  • 0 Bravos

Resolved! Call history 2015

Hi there, l need my call history from 2015 February to December 2015 please with the phone number 51********0. Thank you you. Please l need them and it's very urgent .

Patrick5 by • Good Citizen / Bon Citoyen
  • 4032 Views
  • 12 replies
  • 1 Bravos

Notification Error

Did somebody notice or have this issue as i do ? For some reason whenever i recieve a mail from Pm community and i try to access the notification button into my account i get an error."You don't have any notifications. Try posting a new topic or ques...

Ionut by • Model Citizen / Citoyen Modèle
  • 3111 Views
  • 17 replies
  • 5 Bravos

Resolved! SIm Card Activation Failed

Hi, i was registering my new SIM last night and the process was timed out as soon as i selected my number. The new sim card activation page will not let me restart the process again. The error message that i get is "Invalid SIM number"  Appreciate th...

asubhan by • Great Neighbour / Super Voisin
  • 5574 Views
  • 12 replies
  • 1 Bravos

Service unavailable

Hi,  I recently bought a new sim card and changed it on my account, also changed the phone number. However my service is not working even after reloading my monthly plan . Please take a look,  Thank You

Resolved! Sim Card not Working

Hi there. I just went on vacation for the last month to Vietnam. While I was away, I used a local SIM card and everything worked fine. I just got back this past Friday and my Public Mobile Sim doesn't work anymore. I tried using other sims card in my...

Lubkes by • Good Citizen / Bon Citoyen
  • 4944 Views
  • 10 replies
  • 0 Bravos

Global News report does not feature PM ?!?!?!?!

Hello Everyone, I came across this news report by Global News today which compares various cell phone plans in Canada and gives detailed information on various carriers, postpaid plans, prepaid plans etc. http://globalnews.ca/news/3007092/the-best-ch...

neo911 by • Model Citizen / Citoyen Modèle
  • 2776 Views
  • 13 replies
  • 5 Bravos

Resolved! Unregistered SIM following activation and number says out of service

I got my number ported yesterday Oct, 20th, was working as of 3pm with no issues until today until 11am. on the 21st. When i call my cell number it says the number is out of service. The phone itself says unregistered SIM. The account was setup on th...

ddolan by • Great Neighbour / Super Voisin
  • 5041 Views
  • 20 replies
  • 0 Bravos

Resolved! Incoming international calls

How do incoming calls work?I know with data, when you run out, youre out. you cant get changed anything extra.How about calls? Will your phone let you make a long distance call if you dont have it in your plan?Do incomeing calls count? Or can someone...

Capzi by • Great Neighbour / Super Voisin
  • 2949 Views
  • 7 replies
  • 0 Bravos

Options for 120 Plus Day Plans.

I think in order for Public Mobile to be more competitive with what is on the market. Clients that are willing  to pay for 120 Days. 180 Days or even 365 Days plans should be reward with more data. I think customer retention is important for any kind...

talkalot by • Great Citizen / Super Citoyen
  • 2352 Views
  • 10 replies
  • 0 Bravos

Resolved! Port from Kodoo

Hi All. Just activated my SIM and per the instructions chose a new number as I will be coming over from Kodoo. Does anybody have the "next steps"? Hoping for a quick resolution as the time is ticking on the 90 days I paid for (no data left on my kodo...

TML2016 by • Great Citizen / Super Citoyen
  • 3064 Views
  • 10 replies
  • 0 Bravos

Slow day for forum?

Hello all, I've noticed today the volume of posts has dropped compared to the rest of my "just over 2 months" of visiting. Is this a result of the DNS / DDOS issues on the US East coast this morning?

Accidentally changed my number!

Hi all, Just signed up with Public Mobile earlier this week and everything has been great so far! Early this morning I was browsing the site to see what features/ options I had as a customer on the site and I noticed there was a change number feature...

megaexplosions by • Great Neighbour / Super Voisin
  • 4069 Views
  • 12 replies
  • 0 Bravos

Resolved! PM does care about service

Remember that if you like, you may go buy phone anywhere you like. With public mobile you need patience too work with online discussions.Everything works out in the end.

dboxtvinfo by • Great Citizen / Super Citoyen
  • 2752 Views
  • 5 replies
  • 1 Bravos

Resolved! Porting Number

I plan to port my number to PM within the next week. I was wondering whether I should or can I activate my SIM for the 10 days then port if that's possible to do or will it be easier to wait it off and port when I'm ready.

maaji by • Good Citizen / Bon Citoyen
  • 12259 Views
  • 28 replies
  • 0 Bravos

Resolved! Got charged $84 on a $75 Top-up

Recently my 90 day (auto-pay) enabled plan ran out of data and I was looking around to see if I can top my the account.  Further looked in the forms and found that it is not possible as of today, which is fine.My problem is that during that time of t...

Chowmyster by • Great Neighbour / Super Voisin
  • 2518 Views
  • 5 replies
  • 0 Bravos

Resolved! Plan Change today - Account suspended

Hey, my $140/90 day plan was supposed to be changing to $120/90 day since today is the first day of my billing cycle. I awoke to no data and no voice access and the website said my account has been suspended! I had autopay and everything so I can't f...

BMaloney by • Good Citizen / Bon Citoyen
  • 4163 Views
  • 14 replies
  • 0 Bravos

Account balance lost, account suspended

Hello, my 90 day plan expired just a couple days ago, and I am about to buy a new plan, but I discovered that my $26 account balance is now 0.  Can anyone help me restore the account balance so I can purchase another plan? Thank you, Janta

jnata by • Great Neighbour / Super Voisin
  • 1493 Views
  • 4 replies
  • 0 Bravos

Emergency Calls only

My phone has been working well and suddenly it's showing emergency calls only. Can't call out and receive calls. Pls advise.

TC by • Good Citizen / Bon Citoyen
  • 2135 Views
  • 7 replies
  • 0 Bravos

Referral Bonus Revoked, WTF?

Hey Guys,My sister referred me to PM, and after checking everything out and paying quite a bit to start up (included Long Distance package) it turned out that my handset doesn't work on the system, even though the IEM number seemed to check out (boug...

RuBearymore by • Good Citizen / Bon Citoyen
  • 3096 Views
  • 13 replies
  • 0 Bravos

Resolved! Alcatel (preferably unlocked) in Montreal/Laval region

Hi!My mother's phone no longer works and I'm trying to get her another one. She is in her late 60s and very unfamiliar with today's technilogy. She currently has an Alcatel flip phone. Would anybody be able to direct me to a place in the Montreal/Lav...

mlle by • Great Neighbour / Super Voisin
  • 3307 Views
  • 10 replies
  • 1 Bravos

Changing my phone - that I got from a Bell network user

HelloWhat do I need to do to change from my old Samsung phone to a new phone my son in law gave me that was registered to the Bell Network (Samsung S5). Do I need a new SIM Card? Does the phone need to be unlocked?Thanks.Sm

smooth161 by • Great Neighbour / Super Voisin
  • 1387 Views
  • 3 replies
  • 0 Bravos
Labels
Top Contributors
View More
Copyright © 2026 Khoros, LLC