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Need help for network issue

xctang
Great Neighbour / Super Voisin

I swtich my phone from another carrier more than two weeks. I met the following problems:

1. Some times I cannot connect the networks. No cell phone singals can be reached one hour then  the signals come back;

2. Even i have signals, (but some times 3G only, not 4G), I cannot send out the messages. 

 

I donot have such issues in my previous carrier. 

 

Thanks

2 REPLIES 2

ZeeSam
Great Neighbour / Super Voisin

The problems you're facing could be a number of issues:

 

1) Who was your previous provider? Public Mobile is going to have different capabilities in different parts of the country because it runs off the Telus network. If you were with a provider like Rogers or Bell, you may notice differences in coverage.

 

2) What phone are you using? Some phones require their APN settings to be updated.

 

 

I would always recommend doing a light reset on the phone, especially if you haven't done so already. Try and give us some more information, so we can help 🙂

 

 

hummuschips
Town Hero / Héro de la Ville
Who was your previous carrier and what model phone do you have?
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