I had an issue in changing my plan

[richardini]

In order to give public Mobile a try, I bought 10-day plan that expired yesterday, Nov 14th. Few days ago, I had logged in on my account  and changed my plan to 90-day promotion. When I changed it, I clicked on the key for <Change on Renewal Day> but THAT DID NOT HAPPEN but rather renewed the first plan (10-day plan). So I logged into my account and changed myself to 90-day, and now I got it for 90 days. But, the problem is that I was charged for both plans, so besides the $120 for the 90 days, I have been charged $35 as well that would have been for the 10 days. 

Can you please advise how can I have the $35 plus tax credited to me?

Thank you

[richardini]

I thank you but how can I get in touch with a moderator?

[Luddite]

Follow the directions in this link to register the issue:

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-me...

It will be several days before you have a response. Return here in a week if unresloved.

Turn on notification of private message in your account so you don't need to keep logging in. Here's how:

http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

[CaNuCk07 · Accepted solution]

@richardini  Need to speak to the moderators, send them a private message and sit tight, luckily you have service so at least you dont have to worry about that.