Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I still see rewards complaints coming along.So, Is PM MOD team addressing reward failures only for the customers who reported on this forum? or proactively they are adressing rewards Issues on all elgible customers even if not reported ?
Hi,So I just got a new PM number.My sis tried to call me (with european number mobile phone) but I rejected her call. However, although I rejected the call, she lost some money from her account.Was that because of the voice mail?I can't find the info...
Hi I'm having issues with my daughter's account. It's very important as she's leaving in 2 days for a school trip and her account was suspended. Account: #The account was active for maybe a month? I tried sending a contact us Email but it keeps gi...
I send message to shazia_k on Jan 6. and got reply :I sent a ticket to our technical team, someone will try and reach out to you within 72 hours. But since now problem still on , no one contact me.
Usually I would not post here, but have to as Public Mobile has no phone number and they do not reply to emails (I sent emails, waited over 48 hours, no reply). I was trying to add balance to mya ccount by paying $30 from my credit card. When I pay, ...
Added APN settings based on forum post. Rebooted phone. What am I missing?
I have a LG s2 and I can't receive pictures. Today is my first day with Public Mobile. I have restarted my phone and nothing. Any suggestions?
Hi everyoneI have recently changed my phoneSo my sim doesn't fit to new deviceNow I need a nano simAny body can help?
I have a Samsung s4. Data is on, have lots. I can receive sms and mms but cannot send mms.This began at Christmas. I have checked and double checked settings. Removed Sim etc. Help!
Hi, I referred a friend about 2 months ago, and its not showing up on my account (my cycle is coming up and it didn't factor in the discount).Specifically, I see Refer-a-Friend Reward($6) on https://selfserve.publicmobile.ca/Overview/, but once i cli...
I lost $6 of auto-pay rewards that had accumulated in my account because Public Mobile's garbage auto-pay system failed. You advertise a service as costing $38 a month, but it's actually $40 and you just scammed me of $6 because your IT backend is ga...
I referred my aunt to public mobile this evening and receieved the message from 100 for the congratulations, but a minute later, public mobile texted me back saying that my aunt has left public mobile. It is not true as she is currently using publi...
Activated my new sim card today. Signed up and paid for a "Text Only" plan. Ported in my old phone number from SoloMobile. Phone is not locked, IMEI is okay, and phone does recognize the new SIM as a Telus SIM, but I cannot send or receive any text m...
BonjourJe veux changer mon forfait pour celui a 20$ pour 10 jours mais je ne peux le faire du a un probleme technique du site public mobile pouvez vous m'aider svp ?
Just an observation as I have just switched to Telus for my home services. For those that think it will be a better way for getting service I am not so sure. I got my service on Friday, and I noticd that one of the TV themes was incorrect and wante...
Hello All, I have followed some steps on the forums to try and fix this but my phone contunally states "Searching" instead of connecting. I have no data, no cell service at all. Here are the steps I followed: 1) Make sure your phone is unlocked. if ...
Hi there, I want to change current plan to the 10 day pass of unlimited Canada and US Talk and unlimited international text. I created the plan online and made sure I have enough funds to cover the plan I want but it does not give me the "change plan...
Hi folks, Oneplus released the official Nougat release on the 31st of December (Android 7 / OxygenOS version 4) . This is great news but it may have a side effect that it removes your APN settings as it did for me leaving you no data access over PM's...
Hi,Recently noticed that phone calls are coming though to my phone when wifi is connected/turned on. Hoping someone in community have had the same issue and found a solution.Thanks!
Mod please help!! My Public Mobile service has been working perfectly since activation, but all of a sudden starting late last evening the signal is gone. The status bar keeps "Searching" for signal. I have done no changes at all to my phone. It just...
Please forward the PUK key asap as I have been locked out. My Public Mobile Phone number is ********* Lynn Roberts Samsung Galaxie Note 2. I can be reached at ********** should you need to talk to me or E Mail (**********@hotmail.com) Thank You
Hi everyone, I have noticed that there is some misunderstanding about the network sharing between Bell and Telus. Hopefully this will help with some of the confusion. I've worked as a network engineer for operators and vendors and this is an area I a...
I successfully changed my password about a week ago. I can still log in with my new password, but now that I'm trying to change my password again (I don't like the new password). I cannot set my password to anything. I've tried multiple passwords ...
Hello, I am your company's customers, my phone number is*********** has been the phone signal is very good, but today I don't know what problem I can't use the phone. Data can't be use, phone has been no service status, can not call out or call in. I...
I purchased the us romaing addon yesterday. So i am wondering when the addon will be started? From when I purchased or first usage?
HI all new to the community I signed up for public mobile, for some unknown reason all the phone voice prompts are in French (for example, when I forgot the dial area code, or when someone calls me but my line is busy) voicemail was initially in fren...
Purchased add-ons for roaming data and phone calls but nothing works. Please help!
Hello can u please help me please!
*sigh* I migrated from Koodo to Public Mobile on the 12GB/3month plan in November. I've had ZERO issues with Koodo in several years of service. So far, I have just run into multiple issues that I should never have ran into. Is this going to be a ...
I am wondering if there is a way to disable voicemail for my account? I don't use it, but I constantly receive the new voicemail notification on my phone (nexus 6p) and have to keep switching off the telephone service to remove it. The notification ...
