Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Freedom Mobile to Launch All-New Plans Oct. 19, Such as $50/10GB and MoreFreedom Mobile is set to launch new ‘Big Gig’, ‘Home’ and ‘Everywhere Canada’ plans this week on October 19,according to internal documents seen by iPhone in Canada. The ‘Big Gi...
Hello, I joined PM about a month ago. It was a bit of a rocky start but for the past few weeks I have been able to use all the features I paid for (send/receive calls, send/receive texts, use data to navigate the web, etc). Today after my Samsung S6...
I changed my plan from 90 days to 30 days but kept the same options and now I can't access my voicemails; it says "You don't have an active long distance add-on and it is not covered by your plan". What can I do?
I'm trying to switch my plan to increase my data options. The plan I am trying to obtain is the same cost as my current plan. I want to activate a new plan now, but am being forced to pre-pay now. How do I activate the new plan and still pay at the r...
That's what subject title say. Can someone explain why? I can't get rid of notification on phone until I killed app under andriod app manger.
My postal code is incorrect in your system. Said it should be V0J1V3, I have put in the correct postal code and went through the drop down address feature to the correct address but it still won't let me process the completion of purchasing a sim car...
I bought an add on for USA Roaming but it's not working. Help please
Nah, not in Canada. https://www.cnet.com/news/5g-phone-networks-could-ease-data-limit-worries/
Hello,My husband and I both signed up at the same time for the 90 day, 9+3 GB special. It should have been $141 each but our Visa card has been charged over $500. Can someone please look at our accounts and let me know what happened.Thanks!
Hi everyone, I've searched through a good bit of the forums, and the three reasons I've found for data not working are incompatibility with the phone and network, phone's not unlocked, and the APN isn't set up. Those are all fine for me, yet I stil...
hi I was under the intention of getting the $40 monthly plan for 1GB+1GB bonus data , unlimited text, unlimited talk for provincal etc.. but I did not realize that i had to select 90 day payment period to get this deal and did not understand why when...
Hi,I don't have data on my phone anymore. I am trying to see how much data is remaining. However, under Data & Add-on usage. There is no details. It used to show how much I've used and how much is remaining. Can someone help me look into my account t...
I entered the wrong email address when trying to create an account .. I entered the pin code that was sent to my phone and when they sent me a verification link in my email I realized I provided an incorrect email address . I tried the same process a...
Hi there,Any add-on plan that supports calling from the US to Canada?Thanks
Hello,How much rewards we earn maximum.?
Hi, I am having problems activating my new SIM card. First, I tried to port my land line number and it did not work (Videotron). Then, I read on the forum that it is easier to chose a new phone number and then transfer my current phone number. It did...
Hi, having a bit of an issue with my account. I paid for my plan today but it doesn't seem to have activated. I've tried rebooting my phone but still no difference, any help would be much appreciated!
Using a ZTE Axon 7. It's duo sim, and my Freedom mobile SIM is work on it right now.New activation, getting no bars on my Public Mobile sim cardTried manually doing APN, restart the phone, system wipe the phone, tried different sim card slots.inbound...
Hello All, My community Reward and auto-pay are showing, but only one has been added to my available funds. Not sure if this can only be handled by the Mods, but if anyone has experienced something similar, how was it solved? Thanks!
Hi, I recently got my phone stolen (along with the Public Mobile SIM inside). I desperately needed a new phone, so I bought a plan with Koodo and they ported my phone # over to their system. I plan on returning to Public Mobile when I can opt out of ...
Hey guys, so this started recently probably within the last week where I'm unable to recieved texts messages here and there. I'm able to send them with no issues. However mid conversation I will stop receiving texts even though it says sent on the ot...
Hi, I was wondering how the US Data Roaming Add-On works. Currently, I have $0 available funds on my account. How do I add funds, and what is the "two-step" process like? I am traveling to the states in November, and would like to know how to activ...
I only use the tablet infrequently and my research indicates that if it has been 3 months then the SIM is dead and can't be re-enabled. Is this really correct? My goal was to turn on the data for the tablet again for my darling wife to use for a v...
An attempt to make a call today results in a message that I don't have calling in my plan. My account is on auto-pay and is currently paid up with the next round not due until December. It was working fine on Thursday (today is Saturday). How can ...
Hey everyone, Recently, you might have noticed that for add-on purchase topics, i have been asking a couple questions such as if an add-on can be seen on the overview page or if funds are sitting on the available balance. I am certainly aware of the...
Hi, My bill renews on the 28th and my data got used the other day so I purchased a 1 GB add on. It was working fine but suddenly stopped and is no longer showing usage. Not sure how I could have possibly used over a GB in less than 24 hours. Please ...
Good morning... I am traveling to the US tomorrow morning so need to add the US add-on in the subject line. Do you simply go to the purchase add-ons page, select the add-on that you want, confirm the purchase, and all is good? The correct add-on show...
Hi all, Activated my Public Mobile SIM yesterday. My issue is that I can't connect to network while indoors. Outdoors I have 1 bar connection mostly, which appears to drop off once inside or under large structures. Have tested so far in New Westminst...
I have noticed when you approach Moderate intervention related inquiries directly they treat you like an idiot. But if the same inquiry is done after posting here they treat you like a Human Being. My issues was explained very very very clearly that...
I just bought an unlocked Samsung S7 and have popped in my SIM card. While my phone works, I have no data at all. I have tried to edit the APN settings and have toggled between the network settings to no avail. I am unable to edit APN settings due to...
