Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! stranded in limbo

I registered my sim card from Public Mobile this afternoon, and set up my account, pre-paying for 90 days, and transferring my existing cell phone number to Public Mobile. According to the site, everything went fine, although I didn't get an acknow...

Why my Mobile Data Network can't use?

I just changed my phone plan to $40/m, 90 days ahead plan. The phone call is ok. But my mobile data network can't use. What's the problem? How to solve it? Thanks.

Resolved! OnePlus 5 serious problem

http://gizmodo.com/users-report-incredibly-scary-oneplus-5-911-bug-1797013967 Edit 1it has been fixed now

Locked out of account

Hi there, I must've failed to log in too many times, and now I can't even password reset. Is there anyone I can contact to unlock my account? I'm desperately trying to add US Roaming Data for a trip I'm taking on Thursday. Thanks,wchong

Resolved! Can't complete 2-step add-on purchase

I purchased $30.00 of funds to add 1 GB of data to my plan. I am aware of the two-step process and tried to purchase it through the funds, I got the "good things come to those who wait" loading message and then it refreshed the page and the 30.00 are...

Resolved! Add on for old $25 plan

Hi i wanted to know is the data add on for the old $25 talk and text plan 3G or is it lte.

I AM BACK :)

I AM BACK .I was bored so started this.

forget my password

hello,I have un account and un phone number with public mobile. .I have forget my password. Can you help me ? How can I have acces in my account because I have need for my account number ?Thank You

Resolved! New Plan Set Up Error

Hi Public Mobile,I am new to Public Mobile and has just switched my account from other carrier. Everything works fine and I've chosen the 90 days plan (3G+3G Bonus, unlimited International test & unlimited provincial talk) for $126. After I inserted ...

Processing Issue signing up for Public mobile

Hi there. attempted to sign up for public mobile. Already bought a SIM card. Went to activate it and got all the way through to payment section. After hitting submit, i got an error message saying there was an issue processing. I tried to log in, but...

Any way to get the $25 for unlimited talk & text plan

Hi @CS_Agent I bought a SIM online and it got "delayed" in the mail. With that, I just got the SIM and wanted to activate it with the $25 Unlimited Talk & Text plan (that is normally $30). Is there anyway to grandfather this plan for this first set-u...

1G Data Add On

Hey all,I added the $30, 1G data Add on to my plan last week but it isn't working. It shows up on my account as having been purchased, but the only time my phone connects to the network is when I'm also on Wifi. What gives??

I can't figure out what email I signed up with

I cannot figure out what email i used for self serve to reset my passwordWhat can I do?

More Moderators Joined the Community

On behalf of the community and oracles, welcome to the community. As part of the new Support Structure, mods from other channels have registered to the community. This means more mods will be available to help out users with the account related iss...

Ongoing wireless promos

From MobileSyrup (derp not mobilicty), heres a link with all of the mobile promos going now this week, given the recent "promo" on public mobilehttp://mobilesyrup.com/2017/07/17/rate-plan-smartphone-canada-carrier-july-17-july-23/

Data Usage detail

Trying to figure out why data usage is so high so want to look at daily usage but can't seem to get that anywhere. Main screen shows 10+ gb used but need to know when to figure out if there was a particuler day that ate up the data. Usage history i...

Resolved! A Needed Feature on the forums. Data Saving Section.

Its obvious to me that aside from the issues with PM, of which there are loads. There should be a section dedicated to helping newbs save data. This would include OS Specific advice, hacks and tips to help get the most of the data PM is barely givi...

Switching Credit Cards for Automatic Payment

I am trying to switch credit cards for payment and the following message appears: "Unable to Process TransactionSorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been...

Where to find Total Amount paid (including Taxes)

I was wondering where I can access the total 90-day amount that I paid to Public Mobile, including taxes? I require this information in order to send my expense report to work. 'Transaction History' does not seem to include the taxes for some reason....

Bonus Data - Promo Offer

Hey, I switched last month and i was supposed to "see" the added prmostional data in my account within 72 hrs...still dont see it, am I missing where to look?

Resolved! I bought 200mb but I didnt get them

Hey there, 2 days agow I bought 200mb data (10$) but i cant use them, what can I do???

Resolved! Access Phone Records

How do i access my phone records to see all incoming and outcoming calls from earlier this year? This information is not saved in the phone itself.

Activation failure

Unable to activate a new SIM. Added all the data on the online form, new SIM, requested a new cell number, entered payment info, etc. Received error that the activation process failed and that I need to contact customer server. I am unable to logi...

Resolved! Voice Mail

Which is the "correct" number for voice mail in Ontario?

Hi, my 20 us roaming only had call and text , but no data

Hi guys,i purchased 10 days $20 us roaming plan which include call , text and 250 mb data.However it works only for call and text but not data.Please help

Organising some resistance--fighting for ourselves and other Canadian consumers

I realize we've all been punched in the gut recently by PM's move to either drastically decrease service or to drastically raise prices--what can we do as a community to fight back? I have made an online complaint to the CCTS(https://www.ccts-cprst.c...

Re: How do I contact Public Mobile?

Hello, I would like to open a new acct with public mobile since my old number was deactivated. I can no longer sign into my acct either... so not sure how to make it work? Please help! Thanks

I don't see my 6GB promo add

I don't see my 6GB promo add on after transferring my Freedom Mobile account to Public mobile during the promo sale

Add-ons

I paid for US talk add-on by adding $8 to my account before travelling to US between July 7 and Jul 11. I could not use it. It kept giving me a message that I need to add $ 10. I am not sure why the US talk did not work as per Add-on plan. Please hel...

sent SMS not being delivered to international recipient

I'm sending SMS messages to an international phone number (+90 505 ...). Delivery to that number used to always work. Neither side changed anything (phone, sim, settings, plan) but now no SMS to that number ever gets delivered (although on my side it...

Community

Forum Posts