Hi Community, We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers. If you are having problems connecting to your mobile data servi...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello I ported my service to PM the other day and recieved multiple errors in the process, looks like my number and service is now working but I cannot logon to my online account, I am getting a generic error everytime I try. I have messaged three MO...
To anyone out there who can offer some help before Christmas... I referred an account the same day I activated mine nearly two months ago and everything was working correctly till yesterday afternoon on that account. That's when it started to go down...
Call me cynical but I had a hunch there was going to be an issue upoon renewal - I signed up for the great $120 plan that was offered in October. It was same pan I already had but was $68 cheaper for the three month term. All looked good, when I l...
When I try to change my number and select Toronto as my area. It only gives me 437 numbers as options but I much perfer a 647 number. Anyone know how?
HiMy renewal date was December 19 since my credit card has insuffient balance it didn't happend.I recharge my card and try to renew my account it showing its suspended.I could able to use data and message but not able to receive or make a call. I hav...
Good evening. I am writing as I am a new PM customer and have also set my kids up on PM for Christmas gifts. My issue is that one of the sim cards for the kids is not working - which means they'll not be able to use the phone on Christmas morning. ...
Hello PM. I schedule a plan change for 120 $. Which is today the date. I get an error on public mobile acc. Your account has been suspended. Also my 8 $ community rearward has been vanished.Any help. I have a badge of top 0.5%. So it's either 6 or 8 ...
Hello everyone, For over a week now I have not been able to received text/mms messages. I send messages and they are received by my contacts but when someone sends me something I don't receive anything. I have confirmed my apn and message centre numb...
Hi there, I'm having a big problem here. I have one accoutn that is no longer active as someone is trying to "steal" the phone number. It was around the afternoon that data service stopped, which was weird, but texting and calls still worked. Receive...
I signed up during the fall promo, and then got my wife to switch, using my details as a referral. Both self ports (Koodo & Virgin) were flawless btw. I never got my referral reward and decided not to bug the mods yet since they had enough on their ...
Hey Community, It’s that time of the year where everybody comes together to wish each other Happy holidays! On behalf of the Public Mobile team, I want to take this time to wish you guys Happy holidays and thank you all for your support, patience...
I'm wanting to switch more family members over to Public Mobile. I'm wondering if each family member has to create their own account or if it is possible to have multiple phone numbers on my account. If it is possible to put all the phone numbers ont...
Hey so I just ported my number over from Rogers today. It said port complete on the page, and I was able to make calls and send texts. Cannot recieve calls or texts yet, I know I'm supposed to wait 2 hours then reboot my phone. Just wondering if one ...
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I use Public Mobile no issues. yesterday, I went to sign my wife up - but had to abandon the setup due to time issue. Today, I went to re-start the new account setup process and it won't let me. When I enter in my wife's current phone number, it tel...
Is there a network builder type feature where we can report poor reception in certain locations? Wind had this feature and while PM's reception is certainly better, I am still experiencing some spots where it is spotty compared to, say, Fido. Is ther...
Tried porting my Chatr (Rogers) mobile number on Dec 19th : Online said it was successful, 10 minutes later got a text saying contact support about porting; contacted support got a ticket (#3267-8471) then got another text saying contact support. ( ...
Anyone else's phone beeping when using PM talk or voicemail? It sounds like the battery low beep you get on a wireless land line handset and is really annoying.
Since yesterday I am unable to make or receive calls. I get the message "...talk is not included in your current plan...". I have read through the forums and tried the various solutions presented but nothing works. This is a huge inconvienece obvious...
I have a number which is not so easy to remember. I'm on the 4gb/40$ plan.My mom just passed away and I just renewed her number for 90 days ($110). It's more easy to remember, but the plan is not as good. EDIT: On the 4gb/$40 plan as well Q: How can...
hi @Shazia_K can you please looking into my account. recently i have trouble sending out the textmessage
HiI set up my dad with Public Mobile about a month ago and it was working perfectly. But we just recently went on a trip for a week and we noticed his phone number has changed.He can make and receive phone calls, use data and everything BUT his phone...
Im already on PM but want to purchase 2 more SIMs for visitors to use. Any way to add these SIMs to my account and pay the bills through my account? Thanks
I am travelling to the USA for 10 days this evening and need to add on the US Text/Talk Roaming Package. I waited until today because of the time restrictions on these packages. Now I am unable to add it on, because I continue to get a "Generic Err...
Best wishes to all of you for a happy holiday season and a happy new year
I'm looking for a good VoIP app to use in conjunction with a data only plan. I plan to port an existing number onto one of these VoIP services. I know that there's a bunch out there - Fongo, TextNow, TextPlus, etc. Any recommnendations on which on...
Hi friends, My account was suspended even though there were sufficient funds in my account to pay my monthly fee. How would I could about fixing this? Thanks!
I have the fall promo plan future dated to start january 20 I have auto renewal set in place. I will be out of the country from jan 9 - feb 9. Ideally i would like to1) remove auto pay and let plan expire2) pay for service on Feb 8 and have promo pl...
Ok, this email is targeting any mod that can help... please... So here is my story. I was one of the unfortunate people that had problems porting in. Coming from koodo pre paid and things just didn't go well... after almost a month, a few emails and ...
