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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Please let us pay you.

Every other company in the country has this figured out, yet every time I try to pay my Public Mobile bill, it's the same thing "Unable to process your payment", "Unable to verify your credit card information" - etc. Why can't we do online banking? W...

Resolved! my phone bills reciept

So here's the thing - My company has decided to pay for my phone bills but they would need the reciepts. is there a way I could get these emailed to me every billing cycle.

Resolved! If all I need is 1G of LTE

People at PM have forgotten to look at the big picture. Less for less, when it's all about more for more, makes holes in your offfering. If I have my phone and want to spend $40/month and all I need is 1G of LTE, I'm better to look elsewhere Virgin M...

Plan change failed

@CS_AgentPlease help fix my account

Plan Change

Hi, I have a question on getting a better plan. If I see any better pormotion is happening, can I still make a plan change to capture the promo, but start it at next renewal date? Thanks

Account suspended - Cannot pay for my plan

My account has been suspended due to insufficient funds and I cannot reactivate even though I have enough money in my avaliable funds. My balance owing states $0.00 :SI was wondering if there is some way I can pay for my 90 day plan with my account b...

Resolved! Re: Add-on Data - Not being applied

Hi i am having the same issue, i purchased add on data but it doesnt seem to be applied.

Ad-on not working

I've tried to get another US ad-on, and it won't work. My first one has expired. I've restarted my phone and adjusted my cellular settings. Can someone help me?

Has anyone else been unfairly blacklisted??

My phone was blacklisted by Telus/PM yesterday as the previous owner had a delinquent account. Luckily, Orchard is working with Telus to resolve this on my behalf asap (yay customer service!) Im a bit uncomfortable by the response I got from PM....th...

Resolved! Ported out from Public Mobile to a different service provider. Further steps...

I've ported out from Public Mobile to a different service provider. I need to verify that my Public Mobile account is actually closed, and that I don't get automatically charged for my next bill period. How do I do that?

Resolved! my account locked out

Hi, I tried my password more than 3 times and I was out of luck, so my account has been locked out so that I cannot even request my password through web site? how can I resolve this issue?

Refer-a-Friend Rewards Problem

Hi,I have one frend whuch I refered. Before I got text messages and I earned rewards. Hovewer, It srarted some months and I never gor this kind of Rewards. My RewardsLoyalty Reward ($3)AutoPay Reward ($6)Community Reward $0Refer-a-Friend Reward $ 0 ...

Resolved! Cannot process payment.

I tried to change my plan last week and the system would not accept payment. Autopay failed this morning. My credit card is valid and not locked, all card information has been entered correctly on the public mobile website.I'm currently without phone...

Resolved! AUTOPAY SCAMMED AGAIN

My account page shows $111 as "billed" amount after all the "rewards" deductions, but $125 was taken from my credit card. Scamming company.

Resolved! Tethering is Working Now

Folks, I had a tech call me a couple of times this afternoon and we did some testing to see what was happening on the network end when I attempted to do tethering. He got some valuable test data and was able to resolve the problem fairly quickly. I...

Resolved! Roaming when not... anything I can do?

I'm visiting my mom in Abbotsford. It is a "border town", but I'm several km from the actual border. It insists I'm roaming. I've never run into this before. Anything I can do?

Password reset

@CS_Agent I am unable to reset my password and cannot access my account

No Plan After New Account Activation.

I just activated my dad's account with a 57$ plan including province wide talk global text and 4gb data at 3g speed. It says that I have no plans right now with just the 30day renewal fee of 10$ and says available funds is 47$. The SIM card has not b...

Resolved! Plan Renewal Date + Extra Data

Hi, looking for some assistance. Today my data cut off and when I tried to connect on my phone, it tried to lead me to a url that had "zero balance" in it. I'm assuming this is because I used all my data. Questions:1. How do I tell when my billing cy...

Change payment information

Hello, I need to update my banking information. How can I do this? I was unable to find an option in 'My Account' tab. Please let me know.Thank you!

Freedom Mobile

Why is it you are offering Freedom mobile customers to make the switch to Public Mobile to get 4GB data on a 4G network for $40 a month but an existing customer cannot get the same benefits. I have been with you for 6 yrs and you drop me to 1GB data ...

Data Not Working Despite Available Funds

Hey there, Has anyone had this problem? My data is not working despite my account having a positive balance in it. I bought extra data (and I got charged double), and my account says available $$$, but data not working. Help! Thanks

Tethering Has Been Disabled/Is Broken

I've been tethering with public mobile for months. It stopped working this week. I know it's not my phone as I used other people's SIM cards in my phone flawlessly. I've looked into forum posted but everything seems to be from years ago and involve ...

Randomly Disconnected from the Public Mobile Network?

Hi, It appears that I have been disconnected from the Public Mobile Network as I am receving the "No Service" alert on my phone. I have not been able to use data, place calls or text as a result. This seems odd since my account is up-to-date and I ha...

Add on via 611

How do I add US add-ons via 611. Currently the self serve site is down for maintenance which is very annoying but hopefully there is a workaround

Plan change

@CS_AgentPlan did not change after I went from 30 days to 90 days and paid 140 for 3g plus 3g data text talk plan

Updated CC expiry today (auto pay due date) haven’t yet been charged

Should I worry my plan will expire and my wife and I will both lose our fall promos?

Resolved! Just finished a US Roaming Plan and now not receiving texts

Hi,My wife and I returned from the US and our US Roaming Plan expired and now we are not receiving texts. We restarted our phones, check the forums and checked our APN settings. Everything is working as it should except texts. I am hoping someone can...

I really need help to get this working

I added $58 to my account it was $10 for the 30 days Plus 22 for Tok 17 for text 35 for data and then gave me a $20 deal so with tax it came to 58 it took the money off my card and added it to my account but then only used 10 for my 30 days and I can...

Resolved! When to buy LD add-on

I'm down to around 30 minutes of my 400 min LD add-on. Can I purchase a new one before I run out of minutes and not lose them or do I need to wait until I'm down to zero before purchasing my next one? thanks in advance

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