Plan change results in no voice calling

[akinaduh]

Added nationwide voice calling to my plan.  Now I cannot make voice calls.  Message says that I don't have a long distance add on to support this call even though it is a local call AND I have a long distance package. 

Messaged moderator but no reply.  How long will it take to have this fixed?

[akinaduh]

Thanks for the reply.

[closng]

As the day just started, the Moderators should be able to help you soon, as they deal with issues in the order they receive them. Sit tight!

[Taekgun]

@akinaduh

You've definitely hit a glitch with the self-serve portal - appears to happen for some people with a plan change.

You've done the right thing by private messaging the mods.  You just need to wait for their response now.  Make sure when you messaged @CS_Agent, you included your name and account number along with your explanation of what happened.  Shouldn't be too long.