[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Registering IMEI of Galaxy S4 to IMEI of S8
When I ported my phone number about 3 years back, I had to register my IMEI number of Galaxy S4. Now I have changed my phone from Galaxy S4 to S8. I put in a new SIM card and changed the SIM number in my account. S8 works fine. How do I register t...
Resolved! Can’t purchase add on
I ran out of data and added sufficient funds to buy the add on. But it won’t let me purchase the 1Gb add on.I noticed this line of words appear after I tried to buy the add on: ValidateAndUpdateOptions/Provisioning_14Does anyone or the moderator know...
Not able to change my plan
I made the mistake of choosing this service yesterday. I made a simple mistake when creating my plan. And now I can’t correct it or get service to correct it. I’m so close to calling my bank and having all charges related to public Mobile reversed. I...
New credit card (expiry and 3-digit-code); trying to try Autopay, but its not liking my address.
EDIT: Nevermind, I got it to work..... THINGS I DID: ###-D was acutally ###D after all. Tried a few permuatations of the variants I thought of how it might be formatted until it worked. I. remember back when I set up autopay it was particulary...
International Text message sending problem
Hi.. i got the error code 65536 when i sending text messages to outside canada.message sent successfully but it didn't delivered.
cant recive text or incoming calls
im a new member. my data works and i can place outgoing calls but i dont recive messages and incoming calls go straight to my virgin mobile voice mail. I requested my number be ported 3 days ago.
Add me to the list of failed Autopay
Well you can add me to the gfrowing list of people that have had their Autopay fail and account suspended. Yesterday morning it showed as plan expiry date of October 27 with a payment date of October 28. All fine and dandy if the payment had been tak...
Public mobile denies there was an error on their end
There was a reason why I changed my plan from 90 days to 30 days. Public mobile took out the 30 day plan but without my authorizing took out $105 also for the 90 day plan. Technically I paid for 120 days and was only given 30 days.They went into my a...
Resolved! I'm COMING BACK to Public Mobile!!!
Well, my wife wanted to go on a Family Share plan with Fido a couple months back. Big mistake on my part, unfortunately. I miss the deals, the service, and of course the community. So, I'm buying the G6 out from Fido and coming back here. Couple q...
wireless calling
I do know the wireless calling is avaliable in some of the lastest phones. Question is - is hte option a phone matter only or it also depends on the provider... If it depends on the provider also does PM have that option.
Resolved! Changed plans, just renewed and says I have used up all my data
I set my plan to change to the 3GB+1GB Bonus plan last month which renewed on October 25th this month and shows up successfully in the account. However I got a message that said I've used 75% of the data this month the day after renewal which is just...
I have slow internet whenever i am using public mobile network
I tweeted and public mobile wanted me to send message. I am using community for the first time. Internet is very slow, i have noticed that whenever i use public mobile network, i cant post my tweets,social media, emails are slow too.. It keeps on sea...
Plan not working
Hello I just bought a plan "appel illimités dans la province" and everytime i try to make a call it says its a long distance and i dont have the option, also i cant receive calls..
Resolved! How long does it take the 1GB add on working
I added 1GB data add on to my account as I ran over the 12GB. I assumed it would only take about 15 minutes to propogate through the system. So...1) How long do I wait for it to work2) If it does not whom do I email.Thanks.
Resolved! Plan renewal data issue
So my plan renewed overnight as usual however I just noticed it already shows 600MB on new cycle which is not right. I decided to use some data on a video chat last night around 9PM PST because still had a ton of data left. Does this mean all PM cust...
Resolved! Public Mobile Locked my Unlocked BYOD phone(?)
Hi! I bought a iPhone 6s+ in 2015 directly from the Apple store online and as such it was unlocked from day one. It worked fine as an unlocked phone and I used it on numerous carriers including public mobile often swapping cards when I roamed to ot...
Getting my sister to take over my plan while I move to another company
Not sure if this section is where I should post this... 1. I would like to switch to another cellphone company2. I would like to have my sister take over my current $40/4GB plan on PM What will the process be if I want both me and my sister to keep o...
manually topping up to avoid renewal failure????
I have 4 accounts which will be renewing over the next week or so. just wondering if topping up manually will help avoid the failure issue. @Jeremy_M , It appears there is a backend issue with renewals, as you probbaly know. It might be beneficial...
Plan Expired with Auto Charge Enabled
I have two accounts, One for myself and one for my wife. Both the plans were expired with autocharge enabled.
Credit Card Expiry Text Notification / Autopay / Account Suspended
Hello, I have two questions for Autopay users: Do you get a text or email notification when your credit card is about to expire? Do you get a notification if a payment does not go through that gives you even a moment's notice before your account is s...
iPhone X
anyone pre-order? Couldnt get on the store until around 03:10 EST. Estiamted Ship date is Nov 21 - 28 was hoping to get first batch for Nov 3
Ugh...Plan isnt working after reinstating it..
I cant make a call...says i have no calling plan..cant text..cant do anything....Im in a panic..i need this fixed ...
Resolved! Community Reward
Hi everyone, I just wanted to know if there is an maximum amount of community reward you can get for your plan or can you do it till your plan hits literally $0? Thanks to everyone who comments in advance
Not getting my referral reward :-(
Just now I checked my bill and it looks like I am not getting referral award.What should I do to get reawrd? Any help would be greatly appreciated. Thansks
How long does it take for my plan to chance?
Hi there I changed my plan could you tell me know long it takes for my phont to work again?
Will there be another promotion in November?
My family and I might be switching over. Heard a lot of people got this plan last year around november: 90 day, unlimited talk/text (canada or province, doesn't matter to me), and i think it was between 12-16gb of data for $40 a month. Just wondering...
Resolved! new credit card for auto payment
how do i provide a new credit card for auto payment?Thank youBettyanna
3 days later and still no real help
I haven't had service for 3 days because of the autopay failure glitch, and I've been in contact with moderators, but the issue hasn't been resolved. This is getting rather frustrating and I'm at my rope's end. One last try. This is how my account lo...
Keep getting error when I try to buy add on
ValidateAndUpdateOptions/Provisioning_14 I have enough funds ($40) and trying to buy 1GB Add on for $30 but keep getting that error
Resolved! Freedom to start deploying 2500MHz spectrum, promises compatibility for vast majority of LTE devices
Shaw announced that deployment to enhance its LTE-A network is already underway and subscribers in Western Canada will experience it first with a completion date set for “early December 2017.” The rest of Freedom Mobile’s coverage map is pegged for “...
