[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! What's the difference?
I recently switched to PM back in September, opting to go for a 90 day plan that is $150 for 6GB of LTE, unlimited provincial calling, and unlimited text. When playing around with the plan builder I came across the same options for $15 less. Is there...
New Promo 4GB LTE for 40$?
Hi there, Any palns on launiching 4Gb (12Gb for 90 days) LTE for 40$/month Promo Plan again? Thank you!
Resolved! This is new
Hello fellow PublicMobilers, hope you all have been doing well. I just recently went to check my account and saw this: Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make a ...
Resolved! Re: 90 day account suspension
Hi @Shazia_K i just found this thread when trying to research my own/my parents issue! We are all seeing a one month window from "account expiry" date to deactivation date. For example:i last paid for 30 day service on Sept 3/2017. My account theref...
Service all paid and suppose to be functionnal but...
hi therei have a problem with your company guys. my cellphone was on public mobile network since a month and everything was fine. my plan had finished last saturday and could only top it up wednesday (yesterday). with a lot of the credit card form be...
Rural Nova Scotia does not like PM
**UPDATE - I applied the two payment vouchers, I already had $3 credit to the account. Saying I have $59 available. So I’m guessing that the $50 promo - unlimited province wide talk, unlimited international texting and 4GBs+2gbs data will be okay. A...
URGENT - talk plan got cut off??
Hi, I have made no changes to my phone plan and it was working fine this morning, but when i just tried to make a call just now it said "no talk plan". Please inform ASAP as i have to make an urgent call. Thanks. Alice
Carrier Settings Update 30.0
Hey All, Just got carrier settings update 30.0 on my iPhone. Does anyone know what this update entails. Since its a full version number maybe theres some goodies? -Joe
Payment went through?? (I have service on my phone) but cannot call, text, or use data
I have autopay activated and the payment should have gone through (has never been a problem for me for the last few cycles) yesterday on November 1st, and there are things on my payment history (which i'm confused how it works) but my phone does not...
Account is not working !
Hello, My normal plan is this: 42$/month 1GB DataUnlimited Provincial TalkUnlimited Nationwide Text I had 21$ in credit left when my plan came time to renew on Nov. 1st. Public Mobile removed 10$ for renewing the 30 day base plan with no add-ons W...
Cannot purchase add-on
Hello, I was able to make payments to the add-on (Ie. $30 for 1GB data) but I cannot add the add-on. Right now, the dollar was charged to my credit card but I cannot add the data. Please help I find the current interface of adding add-ons and buying ...
Travelling to Mexico this week.
Is there a roaming feature for Mexico? I just need texting and currently have unlimited international texting.
Resolved! I can't reactivate even though I have not reactivated yet
I've had my number for a while but new to asking the community for help. I dont know what to do and who to ask but CAN ANYONE HELP?? I dont have auto pay but had $24 in my account. My plan is $42 and my reactivation time passed without me reactivatin...
I spent $100 to add 1 GB of data: Is this a scam?
Hi all I was running out of data this past weekend. I added $30 and purchased an extra 1 GB of data. That did not work . . I still could not access any website. I added another $30 and got 1 GB of data. . . within the same day, I received a message t...
Resolved! Renewal dates keep changing
happenedI have been with public mobile for quite some time now and every time i renew the date changes seems to be losing a day every month whats going on it starts to add up after being with public mobile for a long time .... And whats with Sim car...
Resolved! Top up
I used up my data and I topped up my account. Although my payment went through 3-4 days ago, I still can't access my data. Please help!
how can I reset MY account password, I forgot my password. but the email address can not verifed
how can I reset MY account password, I forgot my password. but the email address can not be verifed as well.I tried to register MY ACCOUNT as a new customer. It says invalid number or may be registered already.some one can help me?
Family credit card
Hello,I've been a Public Mobile subscriber for over a year and had no trouble using autopay. My credit card should have been charged today for my service, but no charge went through and my phone and text messages aren't working. Three days ago my hu...
Resolved! Charge didn't go through to Credit Card but have zero balance
Hello, I forgot to update my new credit that I received after it expired this past September. I believe they charged the expired credit card, but it seems like it went through on my self-serve account, but nothing shows up on my credit card statement...
Not getting all my data.
My plan often runs out early saying I've used 5900 of 6GB. The kicker is I have a 12GB plan. Any way this can be switched?
Changement de carte Sim
Bonjour j'avais un téléphone avec vous et je veux le donner à ma mère. Par contre la ligne ne fonctionne plus depuis quelques mois, ma mère veut mettre sa carte Sim de videotron mais on me demande le code pin de déblocage du réseau Sim c'est possible...
Does anyone else find this mundane
So I get prompted to pay my billbut the plan is “active”no amount due. Wtfso I add my funds like every painful holiday with publicmobile (paying a bill really shouldn’t be this hard) but it I have no amount due and my plan is active till January 30, ...
Re: The Oracles are here!
What a lame post. Rah rah sis boom bah!but how on earth do you get an oracle help oh they buried that info HEYthis way you help peopleits akin to crapping the bed. Bloody painful trying to get my account up every three monthsseems you guys find a way...
Credit card expired and now switched
Hi my plan was set to renew on the first according to texts. The credit card on file had been lost and I got a new one but I forgot to update it. I have now updated the credit card but I do not have service still! I noticed because today I cannot mak...
Resolved! Shoutout to mod team
Just wanted to give a shoutout to @Simon_O and the mod team. Thanks for the fast fix to my family member's renewal /plan change issue ( Furture dated plan was charged but not activated). Your reply /fix was quick (<1hr) and response very empatet...
want to change plan, not allowing me !!
I want to change plan from 1 month to 3 months and when I was topping up my account I selected $105 for 3 months. Now it's showing me only $53 in my account and didn't change anything. @CS_Agent
60for5GB-4GLTE
Hi PM Goorooz, Im with Bell now, and my billing cycle ends on 17th.Does anyone know if this promo is still going to be available or can i get it now somehows but to start using it on 17th? Thanks
Resolved! Duplicate billing
I had problems setting up my account initially. Now, checking my credit card, I see that there are four $0 transactions to public mobile, and two full payments. It seems that four of my attempts failed (the $0 paid), but two didn't, although I wasn't...
New account problems and private message limit
I tried opening a new public mobile account yesterday and kept getting various error messages (cannot use an email address, SIM not valid). Finally managed to go through all the pages and tried to pay - then got another error in the end. However, I d...
