[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Bonus Data
Just trying to get a definitive on whether the Bonus Data would Continue over on your next 90 Cycle? If I sign up for a 90 day with 12 GB + 6 Bonus GB, for a total of 18 GB of 3g. On my next 90 day cycle do I get the same amount of Data? 18GB? Thank...
How do I buy extra data?
I mistakenly use my mobile data to watch drama, right now is 95% been used. If I wanna purchase more for this time only; What should I do? How much do I have to pay?please reply ASAP. And, thanks for help!
data is not working
Good afternon, For some reason my data stoped working, I tried restarting my phone many times and still nothing. I even trid loging into my account and it won;t display my data usage, or let me add data. please adivse thanks.
Resolved! Newbie questions
Hi all, i’m new here, thinking of switching over to PM maybe. Silly question: promotions are only for non-PM subscribers? If you’re already with PM, there is no way to take advantage of them, right? I’ve heard that there is no way to find out from PM...
Resolved! Unable to update the credit card info for autopay
Hi team, I was not able to remove the old card and add a new card for autopay. Would you please direct? My current credit card on file is expiring soon , need to update the info.
generic error porting phone number
I'm having trouble with the pm website when trying to port my phone number from koodo. When I go to "change number" and submit my koodo number, instead of the page asking for the old service prodider account info, I just get a generic error message. ...
You have reached the limit for number of private messages that you can send for now.
You have reached the limit for number of private messages that you can send for now. Please try again later. REALLY, Public Mobile? How do I resolve an issue with a Mod if I get this? H
Resolved! Deleting Private Messages?
So, I received another private message with all the personal details last night. (And here I thought my link to the private message form with the moderators as recipient included in my posts should be as straightforward as it gets?) I have directed t...
Resolved! Can't Add Data Add-ON?
I've done this quite a few times, but this time I'm getting some sort of error. I put 30$ on my account and when I go to purchase the 1gb data add-on it says this: ValidateAndUpdateOptions/Provisioning_14 Still shows $30 in the account and still no ...
Changed plan today - no phone calls (not even local) working.
Just changed plans to include a bit more data and Canada wide calling today on my 90 day renewal date. The payment was made and my profile shows my current plan as the correct one, however no phone calls (not even local ones) are working for me. Tri...
Resolved! Autopay charging lost card
Hi everyone, Recentely I lost my wallet with credit cards inside. My payment day came up and I forgot to switch my card to my new card. My phones texts, data, calls, would no longer go through so I went on the site to change my card. However, I ch...
Resolved! Repeated locked out of selfserve
Hi, I am having an incredibly frustrating time accessing my password for selfserve. Every time I click on forgot my passsword I get the email hours later and when I click on the link I’m told it’s invalid because too much time has passed. Help!?!?
Resolved! SIM card and a GSM modem for Raspberry Pi
Do the PM SIM cards work with GSM modems? I am trying to register on the network with a PM SIM i have inserted in multiple GSM Modems for Raspberry Pi but the never register. thanks
Was forced to pay so I could adjust my plan. Then adjusted it and had to pay full plan again
Hi, I wanted to change my plan but my phone plan had expired. So, to change the plan it said I had to unsuspend the phone. I did. Then, to change the plan to add text I had to pay the whole monthly fee again instead of the added cost. How can I ge...
Ideas with phone systems...
Hi all! Not exactly related to PM, but somewhat a little bit... I was just thinking some of you might have some brilliant ideas for me You usually know a lot of things about saving and there are so many apps, companies and technologies that I missed...
Resolved! My account locked out
Why wont it accept my visa debit
Hello I tried to set up my account with auto pay with my td canada trust visa debit card and i enter all the correct info on file for my bank account and it came back saying it could not be processed
Having trouble with my 437 area code number
Everytime someone local calls me, they get a message indicating that the number is long distance, without fail. The number is supposed to be a local Toronto number but it doesnt seem that way so far. Also I haven't been able to access data from my ph...
Auto pay/ payment
Hello,I am just a little worried about my payments. I had my account set to Autopay for this month. It showed that the next paydate is January, so I assumed everything was fine with the payment going through. The next day on (Oct 31) I recieved a tex...
Provision 14 unable to add on data
I am trying to add data add on to my plan but i keeps on getting an error message on provision 14 or something. I read somewhere mod help is required. Please help. Thanks
Resolved! Able to change plans lots? Need help ASAP please!!!!
Hi there!My husband and I are with PM and convinced his parents to join as well. They go to Arizona for the winter every year so I have a question regarding their possible plan changes: If they sign up on X plan, how often can they change it? They're...
ADD on Data will be carried forward?
Hi there, i Could see the add on data in my account along with the main Data (plan) . I remember i have purchased an add on data long time ago and used 90 % of it . Still some data is left from the add on . How would i use dis data apart from main p...
Resolved! Almost Into My 2nd Month!
Hey guys! Long time no talk. Super busy, barely moments to myself, etc etc. So, Nov 3rd, my next payment is due. I’m busing out of town into the next town over to purchase the payment vouchers. I decided to log in to check my data usage, because I ...
Resolved! Sim Card Purchase
I bought 2 sim card online on Oct 28, and today it was deliveried with only the envelop. Obviously it was opened and for whatever reason the sim cards were disappeared.What am I suppose to do? should you guys at least ask for a signature while delive...
Can I change to new plans/promos...
Once they are announced or they are only for new customers? Thanks
Multiple Sim?
Hi I was wondering if a plan can be implemented into two sims? As I got one phone I wish to use the plan on but wish to maximise my data's versatility by adding another unit (tablet) to have the ability to use the allowed data from the same plan thro...
US Add on fail
Recently I went for a trip to the USA, just before I left I went on the self serv and added $20 for voice and data so I can roam and use maps online using my phone, etc. The option was very clear to select USA roaming for 10 days which I did. Once I ...
Resolved! Voicemail Issues
Good Morning In the past month, whenever I attempt to access my voicemail, it tells me that I am unable to make the call because I do not have an active long distance add-on. I have never had this issue before - I have always been able to access my v...
