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I didn't get updated to the plan I selected

jithupaul24
Great Neighbour / Super Voisin

My old plan was 135 per 90 days for 6 GB data, Canada wide calling and global text. I saw a new plan on OCT 28 for 90 days, 6 Gb +12 Gb , global text and canada wide and paid $ 165 to activate that plan. Now, I see my plan have not changed yet and data is still showing 6 Gb.

 

This is odd. I clearly selected the new plan and my profile still shows the old plan.

2 REPLIES 2

pakmode
Deputy Mayor / Adjoint au Maire

The @CS_Agent is best in class. They will assist you OP. 

closng
Deputy Mayor / Adjoint au Maire

Hi @jithupaul24,

 

The plan change may have glitched. You will have to message the moderators for help. Send a message to them using the below link with your account details (name, phone number,  acct number, email) and your issue and they will be able to help you:

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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