Trying to activate new plan but charged for old plan?

[ellenyw]

Hello! I was gone for a few weeks so I did not pay my public mobile payment on time so service was deactivated (as expected). However, when I tried to start a new 90 day plan, and after paying for it, only the amount for my previous 30 day plan was taken and activated.

Now I have paid for and activated a 30 day plan when I wanted a 90 day plan. Please let me know what I am supposed to do now, as I believe this is an error on the Public Mobile payment page. Thanks!

[ShawnC13]

@ellenyw, you will need to message a mod to make this change.  Only a MOD can change the plan on a suspended account.  Unfortunately they are gone for the night and will be back at 9 AM ET 

To message a MOD for assistance, click on this link Moderator Team

to send a private message .

In your message please include:

* PM account email address

* PM phone number

* Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...